Administrative Specialist II / Driver Services Specialist II - 186456

Full Job Description

Are you looking for a new career? Do you have a passion for data-entry? If so, the Department of Motor Vehicles may have a position for you as a Driver Services Specialist.

The team at the DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is in the Driver Services/Driver Records/Financial Responsibility, Suspensions & Compliance Unit, at SCDMV Headquarters, Blythewood, SC.

Responsibilities of the Driver Services Specialist II

• Responds to routine inquiries from customers in person or through other modes of communication such as telephone, email, faxes or mail.
• Performs all aspects of suspending and clearing driver licenses and vehicle registrations.
• Resolves customer problems and inquires through record research. Reviews documents for accuracy and compliance.
• Uses DMV Phoenix system to enter, retrieve, update or provide data for customers, courts or law enforcement.
• Advises customer on appropriate actions for payment, services and require documentation for transaction processing.
• Manages business customer (law enforcement, insurance companies, attorneys and courts) needs, such as insurance issues, dissemination of information, dissemination of DMV products and problem resolution.
• Prepares documentation for processing liability insurance, medical cases, commercial driver's licenses, uniformed traffic citations and dealer licensing and auditing.
• Prepares documents for scanning.
• Performs other related duties as required.

Requirements

Minimum Requirements

• A high school diploma or equivalency.

Agency Requirement

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Ability to learn and explain policy and procedures to DMV customers.

• Ability to communicate effectively, both orally and in writing.

• Proficient in basic computer skills.

• Works under general supervision after a period of training.

• Works in general office environment.

• May be required to work extended hours outside of the normal scheduled work week.

• Must be able to lift 10-15 lbs.

• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

Qualifications

Agency Preferred

• A high school diploma and two (2) years related job experience.

Additional Information

What’s in it for you?At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities.

We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.