Administrative Officer

Full Job Description

The position is the Administrative Officer for the Audiology and Speech Pathology (ASP) Service at the Washington, DC VA Medical Center.

The incumbent is responsible for obtaining and providing services essential to the management and operation of the Audiology and Speech Pathology Service (126) administrative management, and management analalysis.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/09/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: developing interpreting, and implementing administrative policies; monitoring programs; analyzing problem areas; conducting studies and surveys; consulting and advising management.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D.

or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related.

OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have a combination of specialized experience and graduate education, as described above, which meets the total qualification requirement for the GS-11 grade level.

The total percentages must equal at least 100 percent.

The education portion must include graduate courses in a related field that demonstrates the knowledge, skills, and abilities necessary to do the work of this position.

You will be rated on the following Competencies for this position: Administration and Management Attention to Detail Customer Service (Clerical/Technical) Decision Making Integrity/Honesty Interpersonal Skills Learning Managing Human Resources Reading Comprehension Reasoning Self-Management Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary and performed in a typical office setting, involving a normal amount of sitting, walking, standing, carrying, etc.

There is frequent use of computer monitor and keyboard. The setting may be quite stressful at times because of the complexity and quantity of work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

MAJOR DUTIES & RESPONSIBILITIES - Contributes to Service Line annual and long-range plans by collecting, combining, and analyzing budget, expense, and resource use metrics; manpower, personnel, and position information and equipment needs & requirements to develop recommendations and plans that incorporate all Service Line resource needs and meet the intent and requirements of the facility, VISN 5 and VHA policies, plans, goals, and guidance.

- Coordinates and reconciles the needs of the Service Line in project planning, including implementation of stated goals and objectives as determined by annual operational planning.

Assists in the evaluation of the overall planning activities of the Service Line in relation to policies, plans and objectives established by VACO, using management reporting systems such as DSS and VSSC to obtain information upon which evaluations and planning decisions can be based.

Evaluates new technology for application to the service's needs.

- Evaluates organization charts, workflows, performance and productivity metrics, budget plans, administrative processes and requirements, employee, and position data to analyze manpower and resource utilization, work distribution, and management controls.

Interprets human resources regulatory, policy, and procedural requirements. Tracks staff data to ensure licensures, competencies, and performance appraisals are up to date.

Coordinates and oversees the completion of applications and supporting documents for appointment, credentialing and privileging of full-time and part-time staff and the biannual ongoing professional practice evaluations for maintenance of assigned clinical privileges.

Coordinates onsite continuing education offerings for the staff audiologists with the hearing aid manufacturers on the national hearing aid contract.

Facilitates conflict resolution in employee-employee grievances, patient-clinician grievances and dissatisfaction at the service level.

Participates in the deliberations and completes administrative components of disciplinary/performance-based personnel actions.

Implements improvements to eliminate barriers to workflow, promote courtesy and teambuilding. This Includes Informal mediation to resolve employee complaints or grievances.

Timekeeping Official and Personal Identity Verification (PIV) Sponsor.

Reviews medical center policies and procedures, communicating new policies or policy changes to ASP Service employees as appropriate.

Researches and monitors existing policies, regulations, directives, and handbooks for compliance; receives changes, revisions, or new guidance; understands guidance/directives, investigates impact to the ASP Service, and formulates implementation.

Orients staff audiologists, speech pathologists, health technicians, and student trainees on service-level policies and procedures as well as VA rules, regulations, policies and procedures.

Facilitates and monitors affiliation agreements with various higher level educational institutions and provides program coordination with analytical and managerial support.

Report and correspondence manager for the service, ensuring timely and accurate responses to local, network and national EV's.

Audiology Records Liaison Officer, responsible for the storage, upkeep and destruction of all official VA records.

APDAC for the service ensuring all staff have the computer access that is needed for the full performance of their assigned duties.

Provides oversight, analysis, and troubleshooting of the ASP service level inventory. Develops a program of equipment purchasing with the goal of replacing equipment in a scheduled manner.

Leads education of clinical and clerical staff regarding consult performance, including but not limited to dissemination of consult guidelines and policies, education regarding utilization of Consult Toolbox, fielding/answering questions for entry/acceptance/completion of consults to and/or from ASP Service.

ASP Service Level Recovery Partner working with the facility Patient Experience Office utilizing the PATS-R program to document service level actions taken in response to stakeholder requests.

Assists with the coordination of Joint Commission reviews. Ensures a high level of ASP Service preparedness in meeting compliance with the standards of external accreditation and reviewing bodies.

Reviews all reports and correspondence relative to the above programs to ensure their completeness. Work Schedule: Monday - Friday 7:30 am to 4:00 pm Virtual: This is not a virtual position.

Position Description/PD#: Administrative Officer/PD024760 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized