Administrative Officer 1

Full Job Description

Do you excel at effectively explaining government process and services to the public? Are you ready to let your supervisory skills soar?

Join the Department of Revenue, Bureau of Collections and Taxpayer Services! We are seeking an Administrative Officer 1 to oversee and manage our Pittsburgh Field Office on Greentree Road.

With us, you will lead you team in providing taxpayer assistance and outreach services to help our taxpayers ensure that their returns are prepared in compliance the various tax systems administered by our department.

Take the next step in your public service career with us!

Requirements

In this role, you will be responsible for the day-to-day oversight and operational management of a public-facing taxpayer assistance office that provides direct taxpayer assistance and outreach services in-person, over the phone, and via email.

You and your team will be the first line of support our department provides to assist taxpayers, accountants, attorneys, other taxpayer representatives, or others in understanding and ensuring compliance with the various tax laws, rules, regulations, and policies of the Pennsylvania tax code.

Your responsibilities will include providing guidance to employees for business and personal income taxes to make the appropriate decision as to liabilities and other collection issues, in addition to identifying errors and necessary corrections, then making recommendations for corrective action or process improvements.

We will rely on you to perform a full range of supervisory duties over a staff of permanent and temporary technicians and clerks.

This involves determining your unit’s work priorities, setting performance standards and goals, evaluating work performance, managing conflict, interviewing and recommending candidates for vacancies, and determining the training needs of your staff.

You will also be expected to provide administrative support and guidance to the management team and other employees regarding all taxes and programs administered by the department.

Work includes preparing formal reports and making presentations to management, as well as planning, scheduling, and conducting taxpayer outreach and training sessions for stakeholder organizations.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time, ad hoc.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.

Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.