Administrative Manager – Special Needs BasicCare Manager (Internal Hennepin County applicants only)

Full Job Description

Hennepin Health is seeking a strategic and collaborative leader to manage care coordination programs for our Special Needs BasicCare (SNBC) team. The SNBC Manager will oversee both internal and external initiatives designed to advance health equity and ensure access to essential services for members who are certified disabled. This role will also lead the development and implementation of policies and procedures for care coordination in alignment with Minnesota Department of Human Services (DHS) Medicaid requirements, partner closely with medical teams and waiver case management staff to deliver integrated care, and drive activities that promote equitable health outcomes through coordinated medical and social services.

This is an opportunity for a dynamic leader passionate about improving care for vulnerable populations and shaping programs that make a meaningful impact. The ideal candidate demonstrates adaptability, resilience, and strategy along with proven experience managing a growing and developing clinical program.

Location and hours:
This position is hybrid and will be performed both on-site at the Health Services Building, 525 Portland Avenue South, 8th floor, Minneapolis, MN 55415, and remote as job duties require. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 4:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

About the position type:
This is a full-time, permanent, benefit-earning position. You must be a current regular or probationary employee of the Hennepin County to apply for this position. Limited duration employees are not eligible.

This position is internally classified as an Administrative Manager. Click here to view the job classification specification.

Note: You must attach a resume as part of your application materials to be considered for this position.

In this position you will:

• Lead and inspire a multidisciplinary team, fostering a positive, inclusive workplace culture that encourages innovation, efficiency, and improved outcomes for members.
• Set strategic direction for care coordination programs, ensuring goals and initiatives meet operational needs, comply with regulatory and contractual requirements, and align with best practices.
• Design and implement staff training programs, establish quality standards, define performance metrics, and provide ongoing supervision and evaluation to support professional growth.
• Develop and enforce care coordination policies and procedures in compliance with DHS contracts, county policies, and state and federal regulations.
• Coordinate member-facing activities, building collaborative processes across Hennepin Health, county departments, provider partners, and external organizations to deliver tailored solutions for SNBC members.
• Manage financial planning for care coordination, including budget development, expenditure tracking, and advocating for resources to support member benefits, innovative programs, and operational needs.
• Advance department strategies that promote equity and inclusion, aligning with county goals to reduce disparities and create a welcoming workplace.

Need to have:

• One of the following:
  • Nine years of experience related to organizational operations or programs or a specialty area appropriate to the position.
  • Bachelor's degree in business administration or other field appropriate to the position and five years of experience related to organizational operations or programs or a specialty area appropriate to the position.

Nice to have:

• Experience:
  • Supervising, developing, and directing the work of staff at the individual contributor level who are managing large caseloads within a team.
  • Supporting populations who are certified disabled or present with complex medical needs and social vulnerabilities.
  • Designing processes to implement order, predictability, and consistency.
  • Delivering care coordination or case management services.
  • Leading disparity reduction work from a healthcare perspective or workplace inclusion initiatives.
  • Using MnChoices, Snowflake, electronic health records, Microsoft Teams, Excel, and other related computer applications.
  • Working with a managed health care plan.
• Knowledge of:
  • Principles and practices of care coordination; service referral within a managed healthcare plan, county system, and community-based agencies.
  • Management of information systems relevant to care management, coordination, and reporting.
  • Performance measurement and program evaluation including those related to disparities in healthcare.
  • Budget evaluation, preparation, and monitoring.
• Ability to:
  • Serve as a trusted representative of Hennepin Health, building strong relationships within Hennepin County and with external stakeholders, including state agencies, health systems, managed care organizations, community-based organizations, and other partners.
  • Create clarity in complex or ambiguous environments.
  • Communicate effectively and professionally, delivering clear, concise, and well-structured messages in both verbal and written formats to diverse audiences.
  • Analyze and interpret complex technical data, using insights to inform strategic planning, monitor program performance, and support evidence-based decision-making.

About the department:

Hennepin Health provides health care coverage to Hennepin County residents who are enrolled in a Minnesota Health Care Program.

Hennepin Health is a nonprofit, state-certified health maintenance organization that contracts with the Minnesota Department of Human Services.

We envision being a leader in partnering with our members and communities to improve health, by integrating health care and service to enhance the health and well-being of our members and the community.

Our mission is to improve the health of Hennepin County residents through innovative collaboration with health care providers, Hennepin County services, community organizations and Hennepin Health members by changing how we build healthy equitable communities.

The SNBC Manager leads the development and execution of care coordination program goals and objectives in collaboration with other areas within Hennepin Health and with external subcontracted care coordination agencies.

About Hennepin County: Hennepin is the largest county government organization in Minnesota.

Our employees work every day to improve the health, safety and quality of life for our residents and communities.

All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations.

This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

This position will have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

If you have any questions, please contact:
Pajoua Chang
Pajoua.Chang@hennepin.us