Administrative Coordinator I

Full Job Description

Mission Statement:

The mission of the State of South Carolina Department of Insurance is to protect the insurance consumers, the public interest, and the insurance marketplace by ensuring the solvency of insurers; by enforcing and implementing the insurance laws of the State; and by regulating the insurance industry in an efficient, courteous, responsive, fair, and equitable manner. For more information about working at the SC Department of Insurance, please visit Department of Insurance, SC - Official Website | Official Website

This position is located in The Consumer and External Affairs Division’s Office of Consumer Services.

The Administrative Coordinator I is responsible for performing and organizing complex administrative duties for the Office of Consumer Services (OCS). This includes the administration of the division’s call center, as well as timely assignment of complaints and inquiries through NAIC’s State Based System (SBS), and providing critical support to the OCS administrative team and analysts. Under limited supervision, this position reports directly to the OCS Program Manager.

Primary Responsibilities:
Administrative and Call Center Support:
•Serve as a primary operator for the OCS call center operations & dedicated call data reports.
•Assist with document preparation and public information requests.
•Managing the division’s primary consumer mailboxes and assisting with other division mailboxes.
•Assignment & Coordination of Independent Review Organization External Review Requests with insurance companies.
•Maintaining retention records.
•Updating dedicated division information logs for Insurance Rates & Forms, and other reporting mechanisms.

Complaint Management:
•Serve as a back up to the Primary Complaint Coordinator Log and track OCS complaints and inquiries in SBS.
•Assign cases to analysts promptly and accurately when needed.
•Update and maintain accurate Consumer Complaint Company Contacts, report and complete related technical and help-desk tickets.
•May Participate in periodic NAIC Point of Contact Calls and Webinars.

Recordkeeping and Reporting:
•Prepare and maintain specialized records and reports for the division via Excel and other reporting platforms.

General Administrative Activities:
•Coordinate activities related to fiscal management, mail handling, personnel, procurement, and supply services.
•Manage resources and provide training for the administrative team.

Perform all other job duties as required.

Complaint and Inquiry Management:

•Serve as back up to the Primary Complaint Coordinator.
•Assist with logging, assigning, or tracking OCS complaints and inquiries in SBS and other internal logs.
•Assign cases to analysts promptly and accurately.
•Update and maintain accurate Consumer Complaint Company Contacts and complete related technical help-desk tickets.
•May participate in periodic NAIC Point of Contact Calls and Webinars.

Recordkeeping and Reporting:
•Prepare & maintain specialized records, retention calendars, and reports for the division via Excel and other reporting platforms.

Requirements

High school diploma and relevant experience in business management, public administration, or administrative
services and 1 year of insurance related experience.
• OR a bachelor’s degree (may substitute for required experience).
• Typing ability of 40-50 wpm.
• Strong written and verbal communication skills.
• Strong computer skills with intermediate to high-level proficiency in Microsoft Office Suite, specifically Outlook & Excel.
• Effective and professional communication skills with both industry representatives and the general public.


Skills and Competencies:
• Ability to multi-task, meet deadlines, and prioritize competing demands.
• Strong analytical and problem-solving skills to evaluate compliance with insurance laws.
• Excellent interpersonal, written, and verbal communication abilities.
• Proficiency in Microsoft Word, Excel, and other Office programs.
• Ability to handle confidential or sensitive information with discretion.
• Knowledge of standard office practices and procedures.
• Sound judgment and initiative.

Qualifications

Bachelor’s degree in a relevant field.
• 2+ years of experience in the insurance industry.
• Experience with Excel, Intermediate-High Level

This position is ideal for a self-motivated individual with strong administrative expertise, strong organizational background, excellent communication skills, and the ability to handle multiple priorities in a professional high paced environment.

Additional Information

Educational Credentials:

Applicants indicating college credit or degree(s) on the application will be required to submit a sealed, certified copy of the transcript(s) prior to beginning employment.

Failure to produce an official, certified transcript will result in any conditional offer of employment being rescinded. Equal Opportunity Employer:

It is the policy of the South Carolina Department of Insurance to provide equal employment opportunities to all job applicants and employees without regard to their race, color, religion, national origin, sex (including, but not limited to, pregnancy, childbirth or related medical conditions and lactation), disability or age.

Veteran Preference Statement:

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

The Department of Insurance offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan (pension plan option) and Deferred Compensation Programs
• Employee Assistance Program
  • Free counseling sessions for employees and household members
  • Free legal counseling
  • Free financial counseling
• Flexible Work Schedules
  • Compressed work weeks
  • Part-time telecommuting
  • Flex-time
  • Contingent upon completing required probationary period
• Free Gym Access
• Growth Opportunities
  • Certifications/designation program allowing for salary increases and bonuses
• Infants at Work Program
  • Employees eligible to bring their newborn/infant to the workplace
• Free Parking

Disaster ResponseThis position is considered essential in the event of an emergency or major disaster.

Incumbent is required to participate in emergency or major disaster response activities as outlined in the DOI Disaster Response Plan.

During such times, the incumbent should regard himself/herself as being on 24-hour call and subject to duty when such an event occurs or is anticipated to occur.