Accounts Receivable Technician

Full Job Description

These positions will be located within the Department of Veterans Affairs Debt Management Center, within the Office of Finance, Office of Management in St. Paul, MN.

The primary purpose of this position is to process financial transactions and perform tasks related to debt collections, to include performing account research, responding to customer inquiries, and processing financial transactions.

To qualify for this position, applicants must meet one of the following requirements You may qualify for the GS-05 level based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include: Utilizing basic computer applications/software, including Microsoft Word, Excel, Outlook or similar applications; communicating orally or in writing with customers or colleagues; demonstrating attention to detail in work performed; and providing high quality results in work performed.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above high school.

NOTE: To qualify based on education you must submit your transcripts. OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have a combination of specialized experience and education in excess of the first 60 semester hours (i.e. beyond the second year).

One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

NOTE: To qualify based on education you must submit your transcripts You may qualify for the GS-06 level based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include: Reviewing policies and procedures to generate alternative solutions; communicating orally or in writing with customers or colleagues; demonstrating attention to detail in work performed; and initiating written correspondence to respond to customer requests.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** These positions involves a multi-grade career ladder.

The major duties listed below represent the full performance level of GS-7. At the GS-05 and GS-06 grade level, you will perform assignments of a more limited scope and with less independence.

You will progressively acquire the background necessary to perform at the full performance level of GS-07.

Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.

Major Duties: Provides general support for an accounts receivable/debt collection function. Serves as principal point of contact for debtors, partners, and stakeholders regarding accounts receivable.

Processes customer requests following correct procedures within specific time frames and by priorities.

Answers inquiries with complete, concise, and accurate information using proper grammar, punctuation, and spelling.

Work Schedule: Monday - Friday, 6:00am - 6:00pm; Permanent tour will be determined after basic training, which is from 7:30am - 4:00pm.

Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Telework: Ad-hoc telework (situational telework) is available as determined by the agency policy.