Workforce Systems Administrator

Full Job Description

The Human Resources Systems, Analytics, and Operations Team within the Department of Human Resources (DHR) seeks an innovative, driven, and customer-focused professional to serve as the Workforce Systems Administrator for the NEOGOV Learning Module (Functional Analyst III).

This position will work closely with DHR’s Operational Leadership, Workforce Systems Supervisor, King County Information Technology and key business partners to support the creation of a workplan to standardize and continuously improve the Learning module workflows to support the Human Resource (HR) community.

This role will also serve as the subject matter expert (SME) translating system configurations and functionality to support, troubleshoot, and provide technical assistance for NEOGOV’s Learning module.

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. This role will apply equity and social justice principles that exemplify shared values, behaviors, and practices in all aspects of the work.

This position will report to the Workforce Systems Supervisor and work closely with DHR Operational leadership, the Learn business leads on the DHR Career and Culture team, and our partners in King County Information Technology.

Requirements

In order to be considered minimally qualified, you must demonstrate knowledge, skill, and ability to:

• Lead the NEOGOV Learning module and support the overall platform in collaboration with HR Operations team and business partners, ensuring functionality and accessibility.
• Collaborate with the Workforce Systems Supervisor to review and optimize system configuration, make recommendations and implement updates for optimal functionality, user experience, and process efficiency.
• Manage learning module-related projects, including planning, execution, monitoring, and reporting.
• Identify and prioritize gaps and needs to meet business requirements, recommend solutions to increase alignment with established priorities and initiatives to ensure HR system support of organizational strategic goals.
• Perform incident investigation and escalation to ensure minimal disruption, troubleshoot issues with NEOGOV and/or systems and software that interact with NEOGOV.
• With guidance from the Workforce Systems Supervisor, develop and improve processes, procedures, and/or policy recommendations and workplans.
• Update documentation, user manuals, and instructions in multiple media formats to enhance user accessibility and understanding.
• Contribute to delivering technical training and programs to support enterprise alignment, ensuring the effective utilization of HR systems.
• Document standard work and processes to maintain consistency and ensure efficiency in system operations.
• Participate in regular audits to maintain system standards and security role alignment to enhance data integrity and access control.
• Use digital ticketing solution to troubleshoot, document, and resolve system issues and challenges that require a greater level of system access and technical acumen.
• Develop and support queries, reports, dashboards, and metrics in support of system auditing, decision making, and data integration with other HR data sources, fostering data-driven practices.

Qualifications

We are looking for candidates who have:

• Experience with enterprise resource planning (ERP) systems, human resource information systems, learning management systems. The county uses PeopleSoft and NEOGOV.
• Customer service-oriented and skill working effectively and cooperatively with individuals from diverse backgrounds.
• Knowledge in the application of complex functional analysis, automated systems testing procedures, data analysis, design, and troubleshooting applications.
• Knowledge of business improvement process methodologies.
• Self-starter who can lead and participate as a member of a self-directed work team and collaborate with team members.
• Knowledge of human resources practices, processes, and procedures throughout the employee life cycle.
• Familiarity with public records; ability to identify and handle confidential and personally identifiable information (PII).
• Knowledge of general training and development practices and standards sufficient to support working with human resource professionals with varying degrees of technology proficiency.
• Skill in communication and persuasion sufficient to conduct technical training, manage communications in support of implementation efforts, and present to audiences with varying levels of expertise.
• Strong auditing, risk assessment, and compliance skills.
• Forward thinker who identifies methods for system efficiencies and work solutions.
• Knowledge and understanding of organizational business systems and practices, business systems integration and design, workflow analysis, and process re-engineering.
• Ability to write system documentation, create data dictionaries, and understand technical specifications.

Desired Qualifications

• Experience with NEOGOV Learn, Insight, Onboard, eForms and Perform modules.
• Experience with PeopleSoft or other Enterprise Resource Planning (ERP) software.
• Experience as a liaison between technology and human resource professionals.
• Knowledge of King County HR policies, practices, and procedures.
• Experience in a unionized and political work environment.
• Experience with Microsoft 365.

Additional Information

Who May Apply
This recruitment is open to King County employees and the public and will be used to fill one career service position.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Forms and Materials Required

An online employment application completed at www.kingcounty.gov/jobs.

The employment history should go back at least 10 years if you have 10 years of employment, or more to include all relevant experience. Resumes will not be accepted in lieu of a completed application.

All relevant experience must be included in the application.

We highly encourage you to include a cover letter and resume with your application, but it is not required.

Applicants will be screened for competitiveness, completeness, and written communication skills. Initial screening will be based on a review of application materials. The most competitive candidates will be invited to participate in a series of one or more interviews.

Teleworking Requirement
This position works a hybrid schedule of remote and onsite work, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the King Street Center, 201 S. Jackson, Seattle, Washington 98104. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Union Status
This position is not represented by a collective bargaining agreement and is classified as a Functional Analyst III.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

For more information on this recruitment, please contact:
Michael Strutynski, HR Business Transformation Manager, at michael.strutynski@kingcounty.gov