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WorkFirst Career Coach (WSS4): Union Gap/OCDL
State of Washington
Employment Security Department
Location
Washington, 98504
Salary
$54,504 - $73,284
per year
Type
Full Time
More Other jobs →Closes
January 22, 2026More State jobs →
Job Description
Summary
This job involves helping job seekers, especially those facing employment barriers, by assessing their needs, creating personalized plans for training and job placement, and connecting them with employers and community resources.
It requires working in person at offices in Union Gap and Toppenish, Washington, and occasionally using Spanish to communicate with clients.
A good fit would be someone passionate about supporting diverse individuals, with strong people skills, organizational abilities, and experience in coaching or case management.
Key Requirements
- Ability to conduct individual assessments and interviews to identify customer needs and barriers
- Experience managing caseloads and providing case management, including referrals and support services
- Skills in developing tailored employment and training plans, contracts, and agreements based on regulations
- Proficiency in facilitating workshops, orientations, and instructional activities for diverse groups
- Occasional ability to communicate effectively in Spanish (in person, phone, and writing)
- Knowledge of labor market information and using assessment tools to guide job seekers
- Strong collaboration skills to engage employers, build partnerships, and promote job opportunities
Full Job Description
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This position is Occasional Dual Language (OCDL). The incumbent will have the ability to occasionally communicate effectively in person, via telephone and in writing in Spanish.
This position will work in person at the Union Gap, WA, and Toppenish, WA WorkSource offices.
The ideal candidate for the WorkFirst Career Coach (WorkSource Specialist 4) role is a dynamic and resourceful professional deeply committed to delivering customer-centered employment and training services.
They possess a proven ability to conduct insightful individual assessments, manage complex caseloads, and facilitate critical support services to help job seekers overcome barriers and achieve sustainable employment.
Skilled in developing tailored employment service plans, they are adept at navigating program regulations, securing training resources, and guiding customers through every step of their workforce journey.
Their coaching and mentoring skills enable them to connect meaningfully with individuals from diverse backgrounds, including those with significant employment challenges.
The candidate is also a confident communicator and facilitator, capable of leading workshops and orientations that meet the unique needs of special populations.
With a solid grasp of instructional strategies, they can adapt learning experiences to accommodate various styles and interests.
They utilize labor market information and formal assessment tools to craft personalized employment and training solutions, bringing clarity and direction to each customer’s goals.
Their background includes curriculum development and classroom instruction, reflecting a genuine commitment to educational and workforce empowerment.
Beyond individual service, the ideal candidate is a skilled collaborator and community ambassador who plays a pivotal role in connecting job seekers with meaningful employment.
They proactively engage employers to understand workforce needs, promote job seekers who are looking for employment and create pathways for successful job placement.
They build and maintain productive relationships with employers, partners, and service providers, actively promoting agency programs and cultivating job opportunities.
Their organizational savvy enables them to manage records with precision and maintain compliance with program protocols.
Whether supporting front-line office operations or representing WorkSource in the field, this professional thrives in a fast-paced, service-oriented environment where making a measurable impact in people’s lives is the ultimate reward.
Requirements
Deliver employment and training services to WorkSource customers both inside the WorkSource office and out in the community. This includes:
- Conduct individual interviews to articulate program services and activities; identify components applicable to customer need; develop recommendations for continuous engagement
- Manage caseload; provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation
- Determine eligibility and/or appropriateness for program; enroll and explain program participation requirements; develop employment and training contracts and agreements based on applicable regulations, customer eligibility and assessment
Assess knowledge, skills, and abilities to assist in determining employment and training activities and benefits. This includes:
- Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer
Perform records management functions in accordance with agency and program procedures. This includes:
- Monitor WorkSource program performance management activity using agency reporting systems; create and disseminate program reports as required by supervisors and managers; comply with state and federal case management protocols and data entry procedures
- Record and maintain case notes, service plans, program-related expenditures, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in multiple data management systems
Qualifications
- One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency
- OR A Bachelor's degree in social science, business administration or related field and three years of professional level experience in workforce development, social or human resource services, public relations, or professional public contact work
- OR A combination of education and/or relevant experience listed below equal to 7 years
- AND Must be able to occasionally communicate effectively in person, via telephone and in writing in Spanish.
The required experience includes:
- Client-Centered Service Delivery: Needs assessment to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans, problem-solving to address barriers, and communication skills to guide and support clients effectively.
- Employability Plan Development Expertise: Ability to structure personalized career growth strategies. Collaboration Skills: Proficiency in working with service providers for coordinated support
- Employment Needs Assessment Expertise: Ability to identify workforce gaps through in-depth counseling. Barrier Resolution Skills: Proficiency in determining employment obstacles.
- Client Motivation and Career Planning Expertise: Ability to encourage workforce engagement. Training Contract Negotiation Skills: Proficiency in structuring formal workforce agreements
- Career Coaching and Follow-Up Expertise: Ability to provide ongoing workforce guidance. Post-Employment Support Skills: Proficiency in assisting clients with workplace transitions.
- Workforce Data Analysis Expertise: Ability to assess employment trends and program performance. Decision-Making Skills: Proficiency in applying data insights to refine workforce programs.
Preferred equity competencies:
- The ability to take action to learn and grow
- The ability to take action to meet the needs of others
Special Requirements/Conditions of Employment:
- Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Additionally, we ask that you not include photographs or external links within your documents.
Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.
A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Additional Information
Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.
We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.
Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.
Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team, prior to the position closing.
If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
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