Volunteer: Visitor Support

Full Job Description

Make a Meaningful First Impression: As a Visitor and Support Liaison, you’ll be the friendly face that greets individuals entering Hennepin County’s Human Service Centers.

Whether visitors are seeking guidance, accessing resources, or simply finding their way, your presence helps create a welcoming and supportive environment.

Please click here to apply for this unpaid, volunteer opportunity.

Hours and Locations: Pick one of the below locations:

• Northwest Family Service Center 7051 Brooklyn Blvd, Brooklyn Center, MN 55429
• North Human Service Center 1001 Plymouth Ave N, Minneapolis, MN 55411
• South Human Service Center 2215 East Lake Street, Minneapolis, MN 55407

Time Commitment:

• Preferred commitment: 4 months or 16 shifts
• Minimum: One 4-hour shift per week
• One weekday shift from 10:00 a.m. to 2:00 p.m.
• Flexible scheduling options available

About the volunteer position type:
This is an advertisement for an unpaid, volunteer position. Please click here to apply for this unpaid, volunteer opportunity.

In this volunteer position, key responsibilities:

• Kiosk Support: Assist visitors with checking in at self-service kiosks.
• Customer Service: Offer respectful guidance and help people navigate the facility.
• Active Listening: Engage thoughtfully to understand each visitor’s needs before directing them to services.
• Resource Navigation: Share accurate information about services available at the Northwest, North, or South Human Service Centers.
• Safety Awareness: Monitor lobby areas for well-being concerns and respond or escalate appropriately.
• Emergency Preparedness: Follow health, safety, and emergency protocols as trained.

Volunteer Requirements

• Enjoy working with diverse populations
• Strong listening and communication skills
• Ability to work collaboratively as part of a helping team
• Maintain confidentiality and professional boundaries
• Reliable and committed to scheduled shifts
• Must be at least 18 years old
• Completion of application, interview, orientation, background check (if applicable), and training

Bilingual skills in Hmong, Russian, Spanish, or Somali are appreciated but not required.

Training provided by On-site Coordinator staff, supervision by designated Hennepin County Office Support staff.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve, and our communities are connected. By helping one, we help the other.

Invitations to interview will be based upon an assessment of experience. Final candidates will be required to complete a background check.

Please click here to apply for this unpaid, volunteer opportunity.