Vital Records Customer Service Representative (Midlands) - 61005951
State of South Carolina
FreshPosted Jan 30
Recent Listing
Posted: January 21, 2026 (10 days ago)
This job has been posted for 1-2 weeks. Still a good time to apply.
Vital Records Registration Team Lead (HSC 3) DOH8802
State of Washington
Dept. of Health
Location
Washington, 98504
Salary
$5,271 - $7,082
per month
Type
Full Time
More Other jobs →Closes
January 29, 2026More State jobs →
Job Description
Summary
This job involves leading a team that manages the registration of important life events like births, deaths, marriages, and divorces in Washington State, ensuring the systems for recording these are accurate and user-friendly.
You'll troubleshoot technical issues, train users, and improve processes to support public health decisions and services for families.
It's a great fit for someone who enjoys solving problems, communicating clearly, and blending tech support with leadership in a mission-driven public health role.
Key Requirements
- Experience providing leadership and coordination for electronic registration systems, such as birth and death records
- Knowledge of laws, rules, and policies related to vital records registration
- Skills in planning and supporting improvements to electronic systems and business processes
- Ability to manage system access, security permissions, and user support for statewide professionals
- Proficiency in troubleshooting technical issues, responding to customer inquiries via phone and email, and coordinating with IT partners
- Experience developing training materials, testing system updates, and guiding users on processes and tools
- Strong organizational skills for handling system outages, emergencies, and continuity of operations
Full Job Description
Vital Records Registration Team Lead (HSC 3)
The Division of Disease Control and Health Statistics (DCHS) | PERMANENT APPOINTMENT
This is an onsite/in-person position that sits at the DOH Office located in Tumwater, WA.
THE OPPORTUNITY:
The Department of Health works every day to protect and improve the health of people across Washington State.
Within the Center for Health Statistics, this role supports the statewide vital records program that registers and preserves official records of births, deaths, marriages, and divorces.
These records shape public health decisions, guide policy, and provide essential services to families and communities.
As the Vital Records Registration Team Lead, you will help keep Washington’s vital records systems accurate, reliable, and running smoothly.
You will serve as a key technical and program resource for the Washington Health and Life Events System and the Electronic Death Registration System, supporting the professionals who rely on these tools to do critical public health work.
Key Responsibilities:
- Provide leadership and coordination for electronic birth and death registration systems
- Interpret and apply laws, rules, and policies related to vital records registration
- Plan and support improvements to electronic systems and business processes
- Manage system access and security permissions for statewide users
- Respond to customer questions and resolve technical issues by phone and email
- Troubleshoot system problems and coordinate fixes with IT partners
- Test and validate system updates and enhancements
- Develop training materials and guide users on processes and tools
- Serve as a point of contact during system outages or emergencies
- Support continuity of operations to ensure mission critical functions continue
Why You’ll Love This Role:
- Your work directly supports families and communities across Washington
- You play a hands-on role in systems that impact real lives every day
- No two days are the same, with a mix of problem solving and collaboration
- You get to improve processes and make systems easier for people to use
- You will partner with dedicated public health professionals statewide
- The role blends technology, customer service, and program leadership
- You contribute to reliable data that drives public health decisions
- You are part of a mission driven agency focused on service and equity
The Ideal Candidate
You are a natural problem solver who enjoys helping people navigate technical systems. You communicate clearly and calmly, even when situations are complex or time sensitive.
You like digging into details, figuring out how things work, and finding practical solutions that make processes better for users.
Organization and follow through come naturally to you, and you take pride in creating clear documentation and helpful training tools.
You work well with partners across different teams and understand the importance of accuracy, security, and customer service in a public facing program.
REQUIRED QUALIFICATIONS
We value all relevant experience (paid or unpaid) and encourage applicants from all backgrounds. You must meet at least ONE of the options provided and any additional criteria listed.
Experience may have been gained through paid or unpaid activities. While “Preferred Experience” is not required, these skills or experiences can help you stand out as a candidate.
- Option 1: Six (6) years of experience in application support, systems administration, technical consulting, or program operations that involved tasks or duties such as supporting users, managing system processes, and coordinating with technical teams.
- Option 2 : A bachelor’s degree in public administration, information systems, health informatics, computer science, business administration, or a closely related field, AND two (2) years of experience in application support, systems administration, technical consulting, or program operations that involved tasks or duties such as supporting users, managing system processes, and coordinating with technical teams.
Additional Required Knowledge, Skills, Abilities, and Experience:
- Experience supporting users and troubleshooting system or application issues to resolution
- Experience interpreting policies, rules, or procedures and applying them to business or system processes
- Ability to coordinate system testing, validate fixes, and support system releases or updates
- Skilled in creating and maintaining clear documentation, procedures, and training materials
- Ability to communicate technical information clearly to non-technical users
- Experience working with access controls or system permissions in secure systems
- Proficient in using ticketing or issue tracking tools to document and escalate system issues
- Proficiency in Microsoft Office tools including Word, Excel, PowerPoint, and Outlook
- Skilled in conducting internet and database research
Preferred/Desired Knowledge, Skills, Abilities, and Experience:
- Experience supporting vital records systems, electronic death registration, or similar civil registration systems
- Ability to interpret and communicate policies to customers and users.
- Knowledge of system testing practices, including developing test cases and scenarios Experience facilitating virtual meetings
- Intermediate level experience using SharePoint
ABOUT US:
The Vital Records Program – Powering public health through trusted vital records.
The Vital Records Program at the Washington State Department of Health plays an essential role in the lives of every Washingtonian.
We manage the official records that mark life’s milestones, including birth, death, marriage, and divorce. These records are more than paperwork.
They are the foundation for identity, family history, and important legal and public health decisions.
Our team works behind the scenes to ensure records are accurate, protected, and accessible when people need them most.
We collaborate with partners across the state to maintain secure electronic systems, provide guidance and support to record submitters, and deliver compassionate service to the public.
Through careful stewardship of vital records, we help strengthen families, communities, and the health of Washington State.
We are the Washington State Department of Health (DOH)
We're nearly 2,000 professionals across Washington working together to protect and improve community health.
Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience.
At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We’re passionate people who are driven to make a difference in public health.
To learn more about the DOH please visit our website and connect with us on LinkedIn, Facebook, and our blog.
Benefits and Lifestyle
We prioritize your work-life balance with one of the most competitive benefits packages in the nation, designed to support your lifestyle. At DOH, you’ll find flexibility, growth, and stability. Learn more about why we’re a great place to work by visiting Work@Health.
Conditions of Employment:
The following terms and conditions of employment must be met with or without reasonable accommodation:
- Work Setting, including hazards: Work is performed almost exclusively indoors in an office environment. Exposure to hazards is limited to those commonly found in governmental office environments.
- Schedule (i.e., hours and days): Standard business hours are Monday – Friday from 8 a.m. to 5 p.m., but the incumbent may be expected to adjust the work schedule to meet business needs.
- Travel Requirements: Some travel is required, and is typically local or regional, to meet with partners, conduct business, or attend or provide training.
- Tools and Equipment: Duties require the use of standard office furniture and equipment (e.g. desk, filing cabinet, computer, printer, telephone, fax machine, copy machine, etc.)
- Customer Interactions: Daily contact with customers, users, and partners, including some contact with those who may be angry, distraught, or frustrated.
- Other: Representation: This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
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APPLICATION INFORMATION:
We’re committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents won’t be accepted or shared with the hiring manager.
Click “Apply” to complete your application. Attach your resume, cover letter, and DD-214 (if applicable). List at least three professional references directly in your Applicant Profile including a supervisor, a peer, and someone you’ve supervised or led (if applicable).
DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation with your application.
Equity, Diversity, and Inclusion
We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.
DOH is an equal-opportunity employer.
We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.
Veterans Preference
Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application.
Please remove or cover any personally identifiable data such as social security numbers and birth year.
Questions and Accommodations
If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Shawnelle Goalder at employment@doh.wa.gov and reference the assigned “DOHXXXX” recruitment number.
Technical Support
Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.
Additional Information
This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.
Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.
Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.
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