Provider Support Specialist (PPM III)

Full Job Description

The Department of Community and Human Services values diverse perspectives and life experiences.

The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

Within DCHS, the Developmental Disabilities and Early Childhood Supports Division (DDECSD) is responsible for planning, coordinating, implementing, and maintaining services to meet the needs of children from prenatal to five, their families, and caregivers; people with developmental disabilities and delays and their families, and community-based organizations.

Our division is seeking team members who are committed to promoting racial, social, and economic equity for all people in King County.

The Provider Support Specialist will serve on DDECS’s Provider Supports Team, which is responsible for the equitable development, procurement, negotiation, and monitoring of contracts with community-based organizations serving individuals and families in King County.

The Provider Supports team works collaboratively with program managers to ensure that all DDECS providers can access available resources to successfully contract with King County and effectively serve the community.

Additionally, this position will be responsible for ensuring compliance with the terms and conditions of the Division’s revenue contracts, reporting on contract deliverables to funders, and acting as the Privacy Officer for the Division’s HIPAA-related privacy needs.

We will be hiring two Provider Support Specialists, each serving as a lead for different areas of our division’s work.

One position will focus on Early Childhood programs, serving as the lead for contracts connected to our ESIT, Early Childhood, and Best Starts for Kids portfolios.

The second position will focus on Adult Services and Community Information, Outreach, and Referral (CIOR), serving as the lead for contracts supporting Adult Employment, Community Inclusion, School-to-Work, and CIOR programs.

Both positions will cross-train and collaborate closely, providing support across other DDECSD contracts as needed.

As always, our values call us to approach this work in relational, transparent, and equitable ways that align with our shared vision of supporting King County residents of all ages and cultures with intellectual and developmental disabilities to experience full, active, integrated, and meaningful participation in community life.

These positions will primarily lead the Division’s Level Up efforts and Contract Compliance and Monitoring for their respective areas, coordinate with state funding partners, and implement workplans and policies.

The selected applicants will join one other Provider Supports Team member in managing the overall portfolio of DDECSD contracts and will support each other’s contracts depending on capacity and need.

These positions will work together to align and document practices and procedures, and with the Provider Supports Capacity Building Manager to identify DDECS providers who may benefit from capacity building supports.

Our Division is seeking team members who are committed to promoting racial, social, and disability justice, and economic equity for all people in King County.

The Provider Support Specialist will use a disability, equity and social justice approach.

The Provider Support Specialists will report to the Provider Support Team Lead within DDECSD.

WHO MAY APPLY: This position is open to all qualified candidates who meet the minimum qualifications. Interviews for this selection process will take place on or around 3/3/2026.

APPLICATION PROCESSIf you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

This selection process may also be used to create a pool of candidates for current and future career service, term-limited temporary, and special duty opportunities. The pool will be active for 6 months.

WORK SCHEDULE/CONDITIONS: This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8 am - 5 pm. This position is represented by Protec17.

MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical.

Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather.

For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.

TELEWORKING REQUIREMENT: DCHS works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is TUKWILA at 645 Andover Park West, Tukwila, WA 98188.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

RECRUITER: Greg Mallory, grmallory@kingcounty.gov

Requirements

Division-Wide Roles and Responsibilities

• Embed equity, centering racial justice and disability justice throughout contracting and monitoring processes.
• Partner and collaborate with internal teams, including but not limited to DCHS’ centralized Contracts & Procurement Unit, the Agiloft Team, Performance Measurement and Evaluation, DDECS Fiscal, DDECS Operations Team, and Division Team members in all procurement, contract development, and contract monitoring processes.
• Lead the development and refinement of DDECS’s procurement, contract management, and contract monitoring policies and procedures, in coordination with the DDECS Operations Team, DCHS’ centralized Contracting and Procurement Unit, and ongoing DCHS continuous quality improvement (CQI) efforts.
• Provide training and technical assistance to the Provider Support Team and other Division Team members to support the use of Agiloft and contract management and monitoring tools, and the learning of standardized processes, policies, procedures, and resources.
• Support revenue contract compliance deliverables, requirements, and coordination.
• Plan, convene, lead, and support various internal and/or external workgroups, as needed.
• Develop and implement strategies to ensure the completion and documentation of required training for Division team members on topics which include, but are not limited to, Health Insurance Portability and Accountability Act (HIPAA), Mandatory Reporting, Confidentiality, and Data Security.
• Serve as the primary point of contact for contracted providers and the Division on matters relating to the privacy of Protected Health Information (PHI) and Personal Identifiable Information (PII).
• Act as liaison to the Department’s Privacy Officer to ensure HIPAA compliance.

Contract and Monitoring-Specific Roles and Responsibilities

• Conduct all contract procurement, management, and monitoring in alignment with department and division policies and procedures, as well as the County's Equity and Social Justice Strategic Plan, and Best Starts for Kids values.
  • Serve as the primary point of contact for assigned contracts in the division and support other division contracts.

  • Build strengths-based, collaborative relationships with contracted community partners focused on continuous quality improvement.

  • Participate in related program activities to support knowledge and relationships with assigned contracted providers.

  • Plan, schedule, and conduct contract monitoring visits and complete reports with contracted providers in alignment with department and division policies and procedures, and in collaboration with Division team members.

  • Conduct ad hoc/unplanned program monitoring visits in response to concerns or complaints.

  • Provide and/or arrange for follow-up training and technical assistance to monitoring activities to assure compliance with federal, state, and county requirements.

  • Identify DDECS provider support needs and coordinate with Technical Assistance and Capacity Building programs.

• Perform other duties as assigned

Qualifications

• At least two years of professional experience in contract management and/or contract monitoring, which includes experience managing or supporting a Local, County, or State contract at the provider level, or direct experience in contract management and/or monitoring at the Local, County, or State government level.
• Commitment to racial equity, disability justice, and inclusive practices.
• Working knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and experience managing privacy compliance
• Ability to co-create and refine processes in partnership with those impacted, centering equity.
• Strong interpersonal skills and proven ability to collaborate and develop both internal and external partnerships.
• Brings curiosity, adaptability, and a commitment to continuous learning and improvement at both a personal and at an organizational level.
• Ability to coordinate, schedule, and facilitate effective and efficient meetings, and follow through on action items to ensure completion.
• Strong communication skills that prioritize collaboration, clarity, accessibility, and meaningful engagement with the ability to communicate in a politically sensitive manner, clearly express division goals and objectives, and establish mechanisms and encourage the exchange of ideas and information up, down, and across an organization.
• Demonstrated experience in using data to inform continuous quality improvement.
• Knowledge, competency, and experience with Modern Workplace tools, including SharePoint, Teams, OneDrive, and Excel.
• Strong written and verbal communication skills with an ability to engage culturally diverse teams and community audiences.
• Capable of navigating ambiguity, multiple priorities, and fast-changing needs.
• Strategic thinker who centers impact, access, and community relevance.
• Commitment to sharing knowledge and insights in ways that honor different communication styles and learning needs of diverse audiences for understanding and decision-making.

Desired Experience, Qualifications, Knowledge, Skills

• At least one year of experience as a Privacy Officer or related role with Privacy Officer responsibilities at the provider, state, or local government level.
• Experience in project management, including planning, coordinating, and tracking deliverables, or possession of a project management certification (such as PMP, CAPM, or equivalent).
• Experience with government procurement processes and requirements.
• Experience with equity-focused contracting and provider support efforts.
• Experience effectively supporting home cultures and languages of individuals and communities, as well as bicultural and/or bilingual skills are preferred.
• Experience using Agiloft, King County’s contract management system, preferred.

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.