Veterans Service Officer

Full Job Description

Applicants must electronically submit an application through Snohomish County’s NeoGov site by 11:59 p.m. on the closing date. A resume and cover letter are required.

When your application is complete, verify the information and make sure there is nothing missing.

Be sure to verify your education and/or experience comply with the minimum requirements section of this posting. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS.

If you have problems with your application, please contact NeoGov Application Support at 855-524-5627.

About Human Services:

The Human Services Department mission is to help all people meet their basic needs and develop their potential by providing timely, effective human services and building community.

The Human Services Department consists of approximately 350 diverse, friendly, and dedicated employees who receive outstanding benefits and competitive wages.

Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play and raise a family.

We strive to not only provide a meaningful job, but a life-long career with Snohomish County Government.

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Requirements

Interviews veterans and/or their families to determine eligibility for emergency vouchers and related services; assesses needs and barriers, identifies problems and gathers information regarding need and possible eligibility for community resources.

Documents eligibility and checks client database to determine status of veteran.

1. Performs related duties as required.

Qualifications

Additional Information

KNOWLEDGE AND ABILITIES 

Knowledge of: 

• standard office practices and procedures
• human services and governmental agencies, programs and resources
• public customer service
• VA Veterans Benefits and applicable RCW's
• how to gather and analyze program data and calculate mathematical or statistical data
• develop veterans' services programs, plans for services and operations 

Ability to: 

• apply veteran relevant RCWs, SCC, and USDVA benefits and entitlements
• effectively interview clients, determine courses of action and evaluate individual progress
• establish and maintain rapport with clients, guide them toward positive goals and communicate with them in both supportive and confrontational modes
• communicate effectively with people regardless of age, sex or social, economic or cultural backgrounds, including persons with social or behavioral problems 
• express ideas and recommendations clearly and effectively both orally and in writing
• establish and maintaineffective work relationships with humans service and veterans service system officials, community organization and agency staff, associates and other county employees and the public
• follow oral and written instructions
• maintain detailed records and prepare clear, concise written reports
• exercise initiative and judgment and make decisions within the scope of assigned authority
• read, interpret and apply work-related laws, rules and other regulations
• perform data entry, word processing and other computer related tasks
• operate a motor-vehicle

SUPERVISION
The employee receives general direction from Lead in work unit or assigned supervisor.

WORKING CONDITIONS 
The work is performed in the usual office environment with trips to locations throughout the county to provide outreach to housebound veterans and to attend community meetings as necessary.