User Support Manager - IT Manager I - 6000342

Full Job Description

About Our Agency:

South Carolina ETV (SCETV) is the state's public educational broadcasting network. SCETV amplifies South Carolina voices, provides educational experiences and strengthens communities, while working to create a stronger, more connected and informed South Carolina. SCETV provides national and local content to classrooms via internet services Knowitall.org and PBS Learning Media. SCETV also provides teacher training and re-certification in face-to-face and online settings.

JOB PURPOSE:

Under limited supervision, this position directs and manages ETV's Information Technology(IT) services as it relates to user support services throughout the State.

This position will ensure that the agency's technical solutions are supported on both the broadcast side as well as the enterprise IT side.

This position will supervise the team responsible for statewide user technical support and internal technical training.

JOB DUTIES:

Manage day-to-day operations of ETV user support to both (internal) agency and state-wide (external) stakeholder user/viewer communities including: Support for ETC technologies pertinent to media systems, technology consulting and integration of ETV technological initiatives into the general user community.

Develop and provide training to help desk support staff, ETV internal employees and user/viewer and education communities

Provide onsite and remote support (when appropriate) to ETV internal agency staff and state-wide user/viewer and education communities

Develops and/or validates policy and process documentation related to user support services.

Perform other duties as required.

Requirements

A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.

Qualifications

Minimum of 3 years of experience in IT support.
Candidates should have a strong background in managing and delivering tier 1 end-user support.

Additional Information

Equal Opportunity Statement: SCETV is an equal employment opportunity/affirmative action employing agency. SCETV does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

Background Check: A pre-employment background check will be conducted, and employment will be contingent on passing the background check. Some positions require a pre-employment drug test. SCETV reserves the right to rescind any employment offer in the event our review of your background develops information, including opinions of previous employer or colleagues that cause us to conclude, at our sole discretion, that you are not suited for the position.

State Disaster Plan: In accordance with the State's Disaster Plan, which includes hazardous weather, SCETV employees may be required to work in times of an emergency or disaster.

College Transcripts: Applicants indicating college credit or degree(s) on the application are required to provide an official, certified copy of the transcript prior to hiring or within fifteen (15) days of hire. Failure to provide official transcripts may lead to disciplinary action up to and including termination.

Driving Record: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

Supplemental Questions: Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

Alternative Work Schedules: Alternative Work Schedules are available after one (1) year of employment.

Remote Work: The option to work partially remote is available after one (1) year of employment if you are new to state government.