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Posted: February 12, 2026 (1 day ago)
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TRAINER
City of Houston
Houston Public Works
Location
Houston, Texas, 77002
Salary
$1,848 - $2,322
per week
Type
Full Time
More Other jobs →Closes
February 26, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job is about creating and delivering training programs for employees in the city's utility billing department, covering topics like customer service, billing processes, and field operations.
It involves developing materials, scheduling sessions, assessing learner progress, and staying updated on business changes.
A good fit would be someone with a background in education or training who enjoys helping others learn and has experience in utility or operational settings.
Key Requirements
- Bachelor's degree in Psychology, Education, Personnel Management, or a related field
- One year of experience in training for field operations or curriculum development
- Ability to develop training materials including curriculum, manuals, quizzes, and assessments
- Strong communication skills for group presentations and one-on-one interactions
- Proficiency in utility billing systems, preferably INFOR (IPS)
- Problem-solving, creativity, and critical thinking to adapt training approaches
- Experience in water utility billing, meter reading, or maintenance preferred
Full Job Description
Applications accepted from: Houston Public Works Employee Only
Service Line: Utility Billing
Reporting Location: Houston, Tx
Workdays & Hours: Monday - Friday/8:00 am - 5:00 pm*
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Prepares and conducts comprehensive specialized training for both ne\w and existing employees across various business areas within Utility Billing Operations.
RESPONSIBILITIES:
- Develops and prepares training material (i.e., curriculum, manuals, reference guides, exercises, quizzes/tests, on the job training checklists, direct observation assessment forms, and other instruction materials).
- Plans and schedules resources for training sessions, (i.e., conference rooms, computers, tablets projector, supplies, etc.)
- Conduct general and specialized training for individuals and groups on various Utility Billing Operations including customer service, billing, adjustments, planning and scheduling, systems, field operations, etc.
- Creates, maintains, and recommends changes to testing and evaluation procedures, training manuals and other instructional materials.
- Assists with developing teaching aids such as handbooks, demonstration equipment, multimedia visual aids and reference materials.
- Stay abreast of current business knowledge as well as future plans and updates by attending process improvement meetings, courses/conferences.
- Administer quizzes, final exams, and direct observation assessments, providing feedback and grading learner work.
- Maintain training records that capture progress, performance, attendance, participation and completion.
- Create and maintain a calendar/schedule to monitor and measure training effectiveness beyond the classroom.
- Assist with training/orienting new trainers.
- Complete special projects as assigned.
WORKING CONDITIONS
The position involves routine walking, periods of sitting, and occasional stooping or bending. Occasional light lifting, such as three or four reams of papers or books (up to 40 pounds or equivalent weight) may be required.
This is a Department of Houston Public Works Emergency Management position at the Tier III Level.
Requirements
EDUCATIONAL REQUIREMENTSRequires a Bachelor's degree in Psychology, Education, Personnel Management or a related field.
EXPERIENCE REQUIREMENTS
One year of experience involving training in field operations and/or the development of curriculum is required.
Pertinent training experience on a professional level may be substituted for the above educational requirement on a year-for-year basis.
LICENSE REQUIREMENTS
None.
Qualifications
- Preference will be given to candidates with experience in water utility billing, water meter reading billing workorders, water meter maintenance, and proficiency in the INFOR (IPS) system.
- Strong problem-solving skills, creativity, and critical thinking are essential, especially in recognizing when a group or individual needs additional support (e.g., using instructional aids or adjusting approach as needed)
- Exceptional communication skills, both for group presentations and one-on-one interactions, with the ability to engage and work effectively with individuals at all organizational levels.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
Additional Information
SELECTION/SKILLS TESTS REQUIRED: NoneHowever, the department may administer a skills assessment test.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE 21
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-2976.
If you need special services or accommodations 832-395-2976 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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