Term-Limited Instructional Designer, COMPAS - Training Specialist III, Hybrid

Full Job Description

This position is only open to Colorado state residents.

Note: This posting may fill more than one vacancy.

This is a term-limited position with an anticipated end date of January 31, 2027 contingent upon funding.

This position is eligible for full benefits.

Thank you for your interest in working for the State of Colorado. Join us and find meaningful work in public service to our state and its residents, helping to make Colorado a great place to live and work in. Please watch the short video below for tips on applying.

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What Happens After You Apply

Colorado for All Philosophy: Colorado for All means working toward a Colorado where everyone has the opportunity to succeed.

It means we support the basic human rights of our neighbors regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education level, disability, socio-economic status, or any other visible or invisible identity.

The Department of Personnel & Administration (DPA) is the foundation for dependable state government, leading with responsiveness, integrity, and teamwork.

We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees, innovative solutions, and constructive partnerships.

DPA provides a wide range of programs and services, from custodial & maintenance to financial and human resources support, which assist other state agencies in fulfilling their missions.

At DPA, there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado.

The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.

If your goal is to build a career that makes a difference and build greater public confidence in good government, consider joining the dedicated people of the State of Colorado; it's a chance to combine your expertise with public service.

Our professionals strive to support state government and the residents of Colorado.

Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.

Good Government Starts Here!

Why We Want You:

We want your expertise, positive energy, drive to succeed, and love of this great state as we work to elevate the expectations Coloradans have of their government.

What You'll Get From Us:

In return for the skilled work you do, DPA provides a competitive compensation and benefits package to accompany employment opportunities. Please see the Benefits Overview video for details on the benefits offered to employees.

Requirements

This position will create, maintain, and assess high quality statewide learning and development and facilitation best practices related to instructional design as well as supporting positive vendor relations.

Responsibilities include designing, delivering, implementing, and evaluating course curriculum.

The position is responsible for building training content in modern platforms that support individual learning development virtually and in-person.

This position will support strategic training initiatives connected to the new payroll system implementation through state-wide learning and developmentgoals.

A summary of the duties and responsibilities will include, but are not limited to, the following:

Instructional Design, Development, and Delivery:

• Use best practices and principles of instructional design, to design and develop effective training that meets the needs of end users.
• Working with subject matter experts and agency contacts to identify the target audience's needs as they relate to the payroll modernization project, position develops training including designing course content within the goals and objectives as established by higher management.
• Support the identification and assessment of training needs by data analysis, application of known and established theory, principles, conceptual models, professional standards, precedents, and on-going ability to provide end user support.
• Design and create training to support the payroll modernization training initiatives.
• This position creates content and supports the facilitation and delivery of structured learning experiences, such as online courses, webinars, how-to videos, job aids, and website content through the use of training software and high quality training visuals and graphics.
• Training is expected to be relevant, cost-efficient, and re-usable when applicable.
• Position provides recommendations and supports development of training strategy to identify training strategies for new employees, new system features, and other potential changes to business processes.
• Position assesses and evaluates existing and vendor-provided training assets to identify needs for changes to re-align with system changes and business process change, and to evaluate the effectiveness of the training method of delivery, end user retention, and end user utilization of the training.
• Position works with Learning Management System Administrator for payroll courses and training content to post courses to the LMS and trouble-shoots course registration and reporting issues.

Help Desk Support:

• Serve as a first level help desk analyst on the COMPAS support team to cover areas such as HR, payroll, labor allocation, commuter, and time and leave.
• Position is the first point of contact for payroll system users who are experiencing system problems. Helps distinguish between user support or training issues and system bugs to provide quick close resolution of basic problems.
• Create and route tickets to appropriate system experts.
• Collaborate with management of widespread or business critical service issues when they occur, and assist with follow up with all parties in those instances.
• Help assess root causes of user inquiries and develop training and job aides as appropriate to reduce or prevent tickets.

Documentation:

• Provide input to knowledge base or process/procedural documents related to user support processes or other team documents. End user support duties require a combination of technical and interpersonal attributes
• Collaborate with other training professionals across CORE and Central Payroll Unit groups to deliver a seamless and supportive training experience.

Qualifications

*A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.

Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application.

Do not use "see resume" or "see attached" statements on your application. Resumes will not be reviewed for minimum qualification screening.

If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration.

This position is advertised in line with the Governor’s executive order (Executive Order 2022 015) (Download PDF reader) focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training or past experiences.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H4I3XX

Training Specialist Ill

Minimum Qualifications:

Experience Only:

At least six (6) years of relevant experience in developing and delivering adult learning training or an occupation related to the work assigned to this position

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation developing and delivering adult learning training as related to the work assigned equal to at least six (6) years

The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications:

• Previous State Service related to the work assigned to the position

• Exceptional communications skills which include the ability to adapt verbal communication style to various situations and all levels within the organization as well as writing skills that produce documents which are formal, comprehensive, persuasive and understandable

• Fluency in Microsoft Office Suite (Access, Excel, Word, and Outlook), and Google (Calendar, Documents, Sheets, Drive, etc.), as well as the ability to quickly learn and apply other software skills

• Customer service skills

• Experience planning, coordinating, creating and distributing communications to a variety of audiences

• Experience with Articulate software to support and deliver training material

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative.

This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Additional Information

Employment Philosophy: The State of Colorado strives to build and maintain workplaces that value and respect all Coloradans.

We are building a Colorado for All through a commitment to equal opportunity and hiring based on merit and fitness.

The State is committed to non-discriminatory practices in hiring, employment, and advancement opportunities.

Accommodations: The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Heather Siegal heather.siegal@state.co.us