TELECOMMUNICATIONS SPECIALIST

Full Job Description

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer.

Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer.

Notice of Result letters will not be sent to applicants who respond to this flyer.

GS-09: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: developing and maintaining the wireless device and public address equipment asset management plan; identifying, reporting, and resolving, a variety of wireless device issues and problems; recommending changes in methods and practices and providing critical information and assistance to wireless customers; serving as the central point of contact for end-user wireless mobility support.

GS-07: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: tracking and maintaining inventories of wireless devices and available spares; generating reports on device and network usage, device health, security compliance and software updates; Managing user access and permissions on mobile devices.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/telecommunications-series-0391/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will maintain a variety of over 900 wireless devices including Samsung Android and Apple smartphones, Android Tablets, and wireless modems.
• You will manage device lifecycle, including ordering upgrades, replacements, and decommissioning.
• You will enforce device policies like password complexity, data encryption, and app restrictions.
• You will provide technical support to users regarding mobile device usage and troubleshooting connectivity problems.
• You will coordinate with the wireless carrier when necessary to resolve service-related issues and perform hardware maintenance on wireless assets.
• You will perform desktop support to resolve common software application issues and instructs users on the submission of trouble tickets for the resolution of enterprise service-related issues.