Telecommunications Administrator

Full Job Description

Do you possess a strong technical background in telecommunications and a commitment to service excellence in high-pressure environments? The Pennsylvania Emergency Management Agency is in search of a dynamic Telecommunications Administrator to enhance our vital communication infrastructure. In this role, you will manage and facilitate the deployment of a multi-vendor statewide Next Generation 911 Call Handling Equipment Solutions. Your specialized knowledge will be instrumental in ensuring our technology adapts to the changing requirements of our emergency service teams, ultimately safeguarding the well-being of our community.

Requirements

In this position, you will be instrumental in the successful implementation of a statewide multi-vendor next generation 911 (NG911) call handling equipment (CHE) solution. Your responsibilities will include evaluating and approving vendor plans related to implementation, migration, training, and maintenance, ensuring a smooth integration of the intricate NG911 CHE services, NG911 core technologies, and the emergency services internet protocol network (ESInet). You will act as the subject matter expert for NG911 CHE, offering support to county public safety answering points (PSAPs) during the transition and advocating for their technological needs. Additionally, you will be tasked with developing policies, procedures, and regulations to ensure that future NG911 technology initiatives are in line with the statewide CHE solutions, while also overseeing the management of the NG911 services contract.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• FREE on-site parking
• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• In the event of an emergency/disaster situation or training exercise, this position may be required to travel, work up to 12-hour shifts, and work outside of the normal work hours, including weekends and overnights.

Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of a training period.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable..
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of technical experience in the operation and maintenance of a Local Area Network (LAN) that included one year of responsibility for installing, updating, and maintaining a network operating system and one year of experience supporting the hardware and software that provides connectivity with other networks and/or platforms; or
• Five years of voice or data telecommunications experience that included: two years of system design or configuration, one year of supervisory responsibility; and two years of general telecommunications experience that involved: technical management of systems for commercial or governmental applications or technical work in the acquisition, installation, repair, or maintenance of commercial or governmental systems; or
• One year as a Telecommunications Specialist 2 or a Telecommunications Supervisor (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of technical experience in the operation and maintenance of a Local Area Network (LAN) that included one year of responsibility for installing, updating, and maintaining a network operating system and one year of experience supporting the hardware and software that provides connectivity with other networks and/or platforms; and an Associate's Degree in Microcomputer Technology, or other closely related field.
• Post high school training in telecommunications technology; data communications; or electronics with emphasis in telecommunications technology or closely related field may be substituted for the general telecommunications experience on a year-for-year basis to a maximum of two years.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.