Technical Services Specialist I-II

Full Job Description

Provides technical customer support in acquisition, installation, use, and maintenance of computers and related devices; serves as the first point of contact for customers and provides both technical and non-technical IT support to end-users for the resolution of IT-related issues.

Requirements

This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

• Provides technical support and assistance in a formal or informal help desk setting to users with common hardware and software needs and problems. Assists both locally and remotely.
• Triages and responds to incoming service requests. Logs, troubleshoots, tests, and resolves issues or refers problems to the appropriate Information Technology resource.
• Supports the deployment of desktop/mobile hardware and software; installs regular system and cybersecurity updates.
• Assists with purchase of new equipment to user specifications. Configures, deploys, evaluates, recommends, and troubleshoots devices, hardware, software, and connectivity.
• Acts as a liaison between user groups and the Information Technology unit to communicate problems and possible solutions.
• Administers systems such as the IT self-service portal, mobile device management, City printers, etc.
• Maintains detailed records including status and resolution of reported issues, software installation and licensing, inventory of equipment, specialized services for users. etc.
• Maintains technical procedures, documentation, operational instructions and/or project or work order status. Reads and understands technical or other complex materials required for the job.
• Provides training and guidance to users.
• Performs related work as required.

Qualifications

Open-Entry Requirements:

• Education: Associate degree from an accredited college or university in computer science, information science, information systems management, or related field.
• Experience (Technical Services Specialist I): No work experience is required to apply.
• Experience (Technical Services Specialist II): Two years of IT customer support experience above the entry-level (I) requirements at entry will qualify the candidate for initial appointment at the full-skill (II) level.
• Equivalency: We may accept different combinations of education and experience. We welcome job seekers with relevant backgrounds to apply.

Background Check:

• Applicants for positions in the Spokane Police Department are subject to a thorough police background investigation, including but not limited to criminal history, pre-employment drug screening, and polygraph.

Additional Information

For information on what to expect with the hiring process, a test information guide, and frequently asked questions, please visit our website.

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire.

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit a City of Spokane employment application online by 4:00 p.m. on the filing cut-off date.

Upon request, at time of application, City of Spokane will provide alternative accessible tests to individuals with disabilities that impair manual, sensory or speaking skills needed to take the test, unless the test is intended to measure those skills.

The examination will consist of a multiple-choice & short answer test, with weights assigned as follows:

• Multiple-Choice & Short Answer Test 100%

This is an online examination and will require a computer. If you do not have access to a computer, please notify Civil Service so that one may be provided.

Computer reservations can also be made through your local, public library. Examination links with instructions will be emailed prior to 4:00 p.m.

Pacific Time on the start date and will expire at 4:00 p.m. on the due date as listed below. Keep in mind that the test link will be emailed from City of Spokane (info@governmentjobs.com).

• Applicants who apply and meet the minimum qualifications between Monday, April 6th, 2026, and Monday, April 20th, 2026, will test Thursday, April 23rd, 2026, through Monday, April 27th, 2026.

NOTE: You may begin the exam at any time during the test period; however, once you begin, you will have 2 hours to complete the examination. You may take the exam only once during the open recruitment period.

The examination may include such subjects as:

• Computer Skills
• Customer Service
• Attention to Detail
• Operating Systems
• Interpersonal Skills

We are an equal opportunity employer and value diversity within our organization.

We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status.

As a Fair Chance employer, City of Spokane does not conduct initial background screening for non-public safety positions.