Technical Services Manager

Full Job Description

Administers the City’s technical information services program; develops and influences policy; and plans, organizes, and supervises the work in alignment with the overall IT mission.

Requirements

This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

• Manages IT technical support services for ongoing and developing City operations as well as management and/or executive priorities and directives.
• Designs, plans, implements, evaluates, and modifies technical services, including short- and long-range planning activities, operational budget preparation and implementation, and supporting and analyzing programmatic practices and procedures.
• Establishes policies, procedures, and practices; implements new policy proposals or revisions; and directs changes in practices and procedures to increase operating efficiency and expedite workflow.
• Supervises technical services staff to ensure accomplishment of assigned duties and responsibilities. Provides work instruction and assists employees with difficult and unusual assignments and situations.
• Oversees and monitors request queues for compliance with established goals and priorities.
• Responds to comments or complaints regarding staff or work issues and facilitates solutions.
• Schedules staff to ensure daily phone, email, portal, and walk-in support coverage as well as on-call, after hours and weekend coverage for emergency events affecting IT related needs.
• Interviews and selects staff. Develops goals, documents performance, provides performance feedback and formally evaluates the work of employees. Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards.
• Serves as an expert, liaison, and advocate for IT technical services through regular contact with internal and external customers, such as senior IT management, other department officials, and vendors.
• Monitors budget and expenditures. Manages the technology inventory and asset disposal process. Produces regular and periodic reports for upper management.
• Performs related work as required. 

Qualifications

Combinations of education and experience that are equivalent to the following minimum qualifications are acceptable.
Open-Entry Requirements:

• Education: Bachelor’s degree from an accredited college or university in computer science, information science, information systems management, operations research, technology management, or related field such as business or public administration with course work in information technology management, operations management, or project management.
• Experience: Six years of progressively responsible IT customer support experience, including three years in a supervisory role.
• Equivalency: We may accept different combinations of education and experience. We welcome job seekers with relevant backgrounds to apply.

NOTE: Qualified City of Spokane employees who apply may be placed on a promotional list in accordance with Rule VI, Section 3(c).

Additional Information

For information on what to expect with the hiring process, a test information guide, and frequently asked questions, please visit our website.

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire.

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit a City of Spokane employment application online by 4:00 p.m. on the filing cut-off date.

Upon request, at time of application, the City will provide alternative accessible tests to individuals with disabilities that impair manual, sensory, or speaking skills needed to take the test, unless the test is intended to measure those skills.

The examination will consist of a Training and Experience Evaluation (T&E) and Oral Board, with scoring weight assigned as follows:

• T&E 50%
• Oral Board 50%

TRAINING AND EXPERIENCE EVALUATION DETAILS:

This is an online examination and will require a computer. If you do not have access to a computer, please notify Civil Service so that one may be provided. Reservations can also be made through your local, public library.

Training and Experience examination links with instructions will be emailed prior to 12:00 a.m. Pacific Time on the start date and will expire at 11:59 p.m. on the due date as listed below. Keep in mind that the test link will be emailed from City of Spokane (info@governmentjobs.com).

• Applicants who apply and meet the minimum qualifications between Monday, March 9, 2026, and Monday, March 23, 2026, will test Thursday, March 26, 2026, through Monday March 30, 2026.

ORAL BOARD DETAILS:The top 10 candidates will be invited to participate in an Oral Board, a structured interview evaluated by a panel of professionals.

The Oral Board is scheduled for the week of April 6, 2026. Additional details will be provided once Training and Experience Evaluation results are finalized.

We are an equal opportunity employer and value diversity within our organization.

We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status.

As a Fair Chance employer, City of Spokane does not conduct initial background screening for non-public safety positions.