Tax Account Collections Technician

Full Job Description

Are you interested in a rewarding public service career? The Department of Revenue is on the lookout for a Tax Account Collections Technician with experience and knowledge of Pennsylvania tax laws, rules, and regulations. This position gives you the opportunity to unlock the next chapter of your career by utilizing your experience in the collection of delinquent taxes through the wage garnishment and bank attachment methods. If you have exceptional communication skills and a keen eye for detail, we want to talk with you!

Requirements

As a Tax Account Collections Technician, you will utilize the Revenue phone system and Microsoft outlook to assist taxpayers or their representatives according to established guidelines.

Communication is key as you inform taxpayers or their representatives of delinquent taxes, non-filed returns, or other documentation that must be submitted.

You can expect to discuss delinquencies on an account and retrieve needed documents for processing.

This position determines tax liability due, computes interest and penalty and inputs updates in PATH and Bridges levy database.

Work involves pursuing the collection of tax liability for businesses, and individuals in addition to maintaining files and computer records on Wage Garnishment and Bank Attachment cases.

Additional duties include:

• Processing payments received from taxpayers, their representatives, employers, or banking institutions to the proper Revenue system
• Creating Wage Garnishment vouchers based on type of payment received
• Verifying that Garnishment payments and seized bank funds are applied correctly to a taxpayers account
• Manually requesting liens against delinquent tax liability, and lien satisfactions via PATH
• Researching accounts in PATH from the Licensee Tax Responsibility Program (LTRP) listing for possible wage garnishment or administrative bank attachment

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time up to three days a week after successful completion of required in-office training.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $45,907.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience reviewing tax documents and applying tax laws and rules and regulations and making taxpayer liability decisions; or
• Three years of experience in the collection of taxes; or
• Three years of experience in the provision of taxpayer assistance which involves the explanation of the application of tax laws, rules, regulations, policies and procedures; or
• Any combination of experience and training which provides the applicant with the required knowledges, skills and abilities.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirements:

This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.

Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.