Systems Programmer 1/2 (Enterprise M365/Cloud Services Systems Administrator - 06-4066)

Full Job Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

Join our dynamic Office of Information Technology (OIT) M365/Cloud Services Team and help deliver enterprise-level support for Microsoft 365 and related cloud technologies across all State of Alaska’s Executive Branch Departments.

As a flexibly staffed position, you can come in and at the first level and flex promote to the next level with opportunities to grow your skills and become a subject matter expert by:

• Monitor & Maintain: Assess IT system health daily to ensure smooth operations for colleagues and departments statewide.
• Troubleshoot Complex Issues: Provide top-tier support for challenging problems, from cloud integrations to hard-to-diagnose end-user issues.
• Collaborate Across Teams: Work closely with Tier 2 technicians to strengthen organizational resiliency and improve troubleshooting processes.
• Optimize & Innovate: Research, plan, and implement new features; fine-tune configurations to boost efficiency and security.
• Stay Ahead of Trends: Continuously learn and adapt to evolving technologies in the Microsoft 365 and cloud ecosystem.
• Secure Integrations: Review and document permissions for applications integrating with Office 365/Entra ID to maintain compliance and security.
• Build Expertise: Develop deep knowledge of enterprise cloud services and serve as a trusted resource for colleagues.
• Contribute to Strategy: Share insights and collaborate on workflow improvements and enterprise service enhancements.

Our Organization, Mission, and Culture

Our Vision: One government, empowered by innovative technical collaboration.

Our Mission: Simplify processes, boost efficiency, and protect Alaskans' data by working together and using innovative solutions to deliver secure and improved government services.

Why You’ll Love This Job

• Impact That Matters: Your work helps improve government services for all Alaskans.
• Innovation Every Day: Be part of a team that values creativity, efficiency, and reducing complexity.
• Collaboration at Scale: Work alongside experts in Datacenter, Cloud Infrastructure, Networking, Identity Services, Security, and more.
• Continuous Growth: Learn cutting-edge technologies and advance from training to journey-level expertise.

The Benefits of Joining Our Team

• Supportive Culture: Work in an environment where collaboration is key—our team celebrates wins and tackles challenges together.
• Meaningful Impact: Use your technical expertise to support diverse teams dedicated to serving Alaskans.
• Career Growth: Access a wide range of training resources and personalized development plans, including flex-promotion opportunities.
• Advancement Opportunities: Explore multiple career paths within OIT—customer support, systems administration, programming, cybersecurity, networking, and more.
• Skill Development: Demonstrate, expand, and refine your technical expertise while working on enterprise-level systems.
• Competitive Compensation: Enjoy a solid salary and benefits package, including:
  1. Retirement plans with employer contributions
  2. Medical, dental, and vision coverage
  3. Life and disability insurance
  4. Optional benefits like pet insurance

The Working Environment You Can Expect

This position can be filled in either Juneau or Anchorage, located in either the 333 Willoughby Ave, 5th floor in Juneau, or 619 E Shipcreek, Ste 230 in Anchorage.

OIT maintains a friendly and flexible work culture that believes in work/life balance.

The position is suitable for hybrid to 100% telework however, attendance in-office is required during the training period and the occasional ad hoc/physical equipment needs arise.

Alaska residency is required for the duration you hold this position.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Enterprise Architecture: Knowledge of principles, concepts, and methods of enterprise architecture to align information technology (IT) strategy, plans, and systems with the mission, goals, structure, and processes of the organization.
• Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.
• Identity Management: Knowledge of methods and controls to validate the identity of individuals to verify access approval and level, and monitor activity to ensure that only authorized access is taking place.

Requirements

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

• Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.
• Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
• Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.

Qualifications

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

• Three (3) professional references and current contact numbers, including two (2) current or former supervisors;
• Copies of your two (2) most recent employment performance evaluations if available; please substitute with letters of recommendation if evaluations are not available.
• A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) to verify that you meet the minimum qualifications. if not provided, transcripts will be required prior to appointment.

APSIN

Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN.

DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice.

Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

CLASSIFICATION STUDY

This position is currently undergoing review as a part of a jobclass study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.

EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application.

If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.

education programs; or an accredited U.S.

state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time.

Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met.

If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.

Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application.

If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply.

Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).

Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O.

Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains.

For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area.

Requests for information may also be emailed to recruitment.services@alaska.gov.For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Additional Information

Jason Messing

Enterprise O365/Cloud Services Team Lead

jason.messing@alaska.gov