DSHS ESA Public Benefits Specialist 1-3
State of Washington
FreshPosted Jan 14
Recent Listing
Posted: January 5, 2026 (10 days ago)
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Systems Administrator DOH8783
State of Washington
Dept. of Health
Location
Washington, 98504
Salary
$72,816 - $97,968
per year
Type
Full Time
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January 12, 2026More State jobs →
Job Description
Summary
This job involves supporting and improving Microsoft 365 tools like SharePoint, Teams, and OneDrive for a state health department, helping users fix problems, organize information, and collaborate securely in a large organization.
It's an entry-level role where you'll gain practical experience in tech support and system design while working with a team.
A good fit would be someone who likes solving tech puzzles, communicating clearly with non-experts, and paying close attention to details in a remote work setting.
Key Requirements
- Three years of professional experience in IT areas such as SharePoint Online/Server Administration, systems development, web site design/development and management, web content management systems, or IT consulting
- Ability to provide day-to-day administration and tier two support for SharePoint, Teams, and OneDrive
- Skills in troubleshooting user issues, researching root causes, and resolving problems
- Experience partnering with teams to plan, build, and improve collaboration sites including external access
- Knowledge of maintaining information architecture, such as metadata, site structure, and content organization
- Familiarity with platform governance, standards, and security best practices
- Comfortable supporting training, documentation, and user resources for M365 adoption
Full Job Description
Systems Administrator
Office of Innovation and Technology | Remote | PERMANENT APPOINTMENT
This recruitment is open to WA residents and those residing on the ID/WA and OR/WA borders.
THE OPPORTUNITY
This role is all about making Microsoft 365 work better for the people who rely on it every day.
As part of the M365 Support team, you will support and administer SharePoint, Teams, and OneDrive across a large enterprise environment.
You will help users solve problems, design better collaboration spaces, and adopt consistent standards that improve how information is organized, shared, and secured.
This is an entry level enterprise application support role where you will build hands on experience with system administration, governance, user support, and solution design while working alongside experienced administrators.
Key Responsibilities:
- Provide day-to-day administration and tier two enterprise support for SharePoint, Teams, and OneDrive
- Troubleshoot user issues by researching root causes, testing solutions, and following issues through resolution
- Partner with business teams to plan, build, and improve SharePoint sites and Teams that support real work including external partner access and collaboration
- Help maintain information architecture including metadata, site structure, and content organization
- Contribute to platform governance, standards, and security best practices
- Support training, documentation, and user resources that improve adoption and consistency of M365 best practices
- Assist with testing and agency communication of ongoing improvements or changes to functionality of M365 services
Why You’ll Love This Role
- You get hands on experience supporting enterprise scale collaboration platforms
- You will work on a mix of technical problem solving and user focused solution design
- You will build skills in system administration, governance, and support workflows
- You will see the direct impact of your work in how people collaborate and share information
- You will be part of a team that values learning, documentation, and continuous improvement
- The role offers a strong foundation for growth within M365, enterprise systems, or IT service management
The Ideal Candidate
You enjoy digging into how systems work and helping others use technology more effectively. You are comfortable juggling multiple requests, troubleshooting issues, and learning as you go.
You can explain technical concepts in plain language and are thoughtful about user experience, structure, and consistency.
You take ownership of your work, pay attention to details, and value building solutions that are reliable, scalable, and easy to maintain.
QUALIFICATIONS
We value all relevant experience and encourage applicants from all backgrounds. You must meet all of the criteria listed in the required section to be considered.
Experience may have been gained through paid or unpaid activities. While “Preferred Experience” is not required, these skills or experiences can help you stand out as a candidate.
Required Qualifications:
Three (3) years professional experience in one or more of the following IT disciplines: SharePoint Online or Server Administration, Systems development, Web Site Design/Development and Management, Web Content Management Systems or IT Consulting. Experience must include:
- Experience Designing, developing or configuring web sites or web collaboration software.
- Experience preparing documentation including internal technical documents, system diagrams, use cases, test cases, and user documentation and manuals.
- Proficiency in translating complex technical issues into readily understood concepts for staff, management, and the public.
Preferred/Desired Qualifications:
- An Associate’s degree or higher in an Information Technology program or a closely related field.
- Proficiency in administration and supporting SharePoint Online, Teams and OneDrive or equivalent.
- Experience in developing, recommending, and maintaining SharePoint, Teams, and OneDrive standards, best practices for an organization, including facilitation with diverse stakeholder groups to reach consensus.
- Microsoft SharePoint certification
- ITIL Foundation certification (current version)
- Demonstrated ability to use Visual Studio and SharePoint Designer, experience with JavaScript, XML, JSON,CSS, and HTML.
- Proficiency in writing technical user documentation and presenting to diverse audience.
ABOUT US:
OIT: Shaping a Healthier Future Through Innovation - The Office of Innovation and Technology works to harness technology and data to advance public health, supporting over 220 systems and 305 applications, including critical programs like the Immunization Registry.
We drive interoperability, strengthen cybersecurity, and promote health equity, delivering impactful solutions that empower communities.
Our team fosters a culture of curiosity, critical thinking, and collaboration, where every member’s contribution shapes a healthier future.
We are the Washington State Department of Health (DOH)
We're nearly 2,000 professionals across Washington working together to protect and improve community health.
Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience.
At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We’re passionate people who are driven to make a difference in public health.
To learn more about the DOH please visit our website and connect with us on LinkedIn, Facebook, and our blog.
Benefits and Lifestyle
We prioritize your work-life balance with one of the most competitive benefits packages in the nation, designed to support your lifestyle. At DOH, you’ll find flexibility, growth, and stability. Learn more about why we’re a great place to work by visiting Work@Health.
Conditions of Employment:
The following terms and conditions of employment must be met with or without reasonable accommodation:
Work Setting, including hazards:
- This position can be performed entirely from home and does not require regular in-person attendance. If onsite work is needed, the supervisor will plan and communicate the request in advance.
- Exposure is similar to hazards found in a typical office or home-office environment, with extended computer-based work.
Schedule (i.e., hours and days):
- This position follows a standard 40-hour schedule. Although DOH business hours are Monday through Friday 8:00 to 5:00
- Alternate or flexible schedules may be approved by the supervisor.
- Overtime is not typically required but may occur with advance notice.
- Occasionally the employee may be contacted outside of business hours to address emergencies or urgent business needs and is expected to assist, if possible. Maintenance windows vary from team to team but are scheduled in advance.
- This position may participate in stand-by coverage to support agency systems.
Travel Requirements:
- Travel is not required for daily duties; however, occasional trips to meetings, trainings, or conferences may be expected.
- Employees who drive for state business must be able to legally operate a vehicle or provide alternate transportation.
- Some travel is required, and is typically local or regional, to meet with clients, conduct business, or attend or provide training.
Tools and Equipment:
- This position uses standard office equipment, including a computer, monitors, keyboard, mouse, cell phone, desk, and office chair.
- Agency provided: laptop, cell phone (or stipend), keyboard, mouse, docking station, and monitors, subject to supervisory approval. VPN will be used for remote connectivity.
Customer Interactions:
- Position requires frequent interactions with DOH staff and leadership.
Other:
- DOH facilities are smoke free, drug free, alcohol free, and scent neutral.
- This position may be required to participate in public health emergency preparedness and response activities.
- Representation: This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
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APPLICATION INFORMATION:
We’re committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents won’t be accepted or shared with the hiring manager.
Click “Apply” to complete your application. Attach your resume, cover letter, and DD-214 (if applicable). List at least three professional references directly in your Applicant Profile including a supervisor, a peer, and someone you’ve supervised or led (if applicable).
DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation with your application.
Equity, Diversity, and Inclusion
We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.
DOH is an equal-opportunity employer.
We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.
Veterans Preference
Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application.
Please remove or cover any personally identifiable data such as social security numbers and birth year.
Questions and Accommodations
If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Shawnelle Goalder at employment@doh.wa.gov and reference the assigned “DOHXXXX” recruitment number.
Technical Support
Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.
Additional Information
This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.
Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.
Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.
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