SUPV IT SPECIALIST (CUSTSPT)

Full Job Description

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service.

It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA HC/HC3612.

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements: Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions Qualifying Experience: To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position.

Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Experience in planning, and delivery of Information Technology (IT) customer support services, including troubleshooting, customer assistance, and or training, in response customer requirements, personnel management and planning, directing, reviewing and coordinating the efforts of work operations.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume.

All qualifications must be met within 30 days after the closing date of this announcement. Major Duties:

• Section Chief supervising skilled customer support staff. Responsible for overall management of planning and delivering customer support services like troubleshooting, customer assistance, and training to meet customer requirements.
• Principal technical authority for effective and advanced management of customer computing requirements for assigned systems. Directs large-scale projects with technical authority over a wide range of IT disciplines, systems, and applications.
• Provides expert technical guidance, interpretation, and implementation oversight of information security policies and practices to ensure operational availability and integrity of enterprise applications, systems, networks, and data.
• Procedures and strategies in the delivery of multi-discipline IT services required to achieve data and system integration and interoperability for assigned systems and applications.