Supervisory Program Specialist (Community Care)

Full Job Description

The Salisbury Veterans Affairs Medical Facility (SVAMC) is comprised of a medical center in Salisbury, NC is seeking a Chief, Care in the Community.

This position has direct accountability to the Associate Medical Center Director (AMCD) who is a direct report to the Executive Director, Senior Executive Service (SES), Salisbury Veterans Affairs Health Care Services (SVAHCS).

The incumbent has direct line responsibility such as subordinate coordinators/managers through innovative leadership.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: OR, Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have 1 year of specialized experience. OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and education beyond 1 year of specialized experience equivalent to at least the next lower grade level..

You will be rated on the following Competencies for this position: Accountability Administration and Management Conflict Management Decision Making Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The regular and recurring work of this position is sedentary in nature and involves sitting at a desk, conferences, meetings, etc., and visits to facility work sites.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

The incumbent serves as a full member of the local governing body participating in discussions, decisions, and policy making.

Executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross service and/or discipline lines and influences the organization's mission and health care.

This position has direct accountability to the Associate Medical Center Director (AMCD) who is a direct report to the Executive Director, Senior Executive Service (SES), Salisbury Veterans Affairs Health Care Services (SVAHCS).

The incumbent must work in a matrix environment with responsibility to other service chiefs.

Major duties include but not limited to: Administration/Personnel Management - 35% Develops and maintains annual staffing plans and assists leadership in forecasting the impact of staff changes and developing countermeasures to mitigate the effect of staff shortages on access to care.

Develops, evaluates, and modifies organizational structure and systems to achieve program goals. Participates in the analysis and interpretation of workload and other data used in resource planning.

The incumbent oversees the daily operation of the Care in the Community Service and ensures that local, VISN and VACO policies and priorities are being followed.

Budget and Administration Management - 35% Responsible for the fiscal management and oversight of the Care in the Community Service at the Salisbury VA Medical Center with a budget in excess of over $350 million.

The incumbent assists in directing the community care programs and staff regarding (a) community care programs budget planning and execution; (b) fee program and statistical reporting and analysis for financial and mission accomplishments; (c) cost and economic analysis of the Community Care Programs; and (d) human resource management.

Program Management and Oversight - 30% Promotes effective vertical and horizontal communication and optimal information flow within the clinics.

Establishes and maintains good relations with various groups and organizations, including other hospitals, medical societies, volunteer work groups, and the community at large Use Advanced Principles and Strategies for Access Improvement to review and provide guidance to Clinical Leads (CLs).

Reviews and provides guidance to identify strategies to reduce backlog. Oversee and monitor existing or emerging workflow issues.

Organizational Stewardship Provides leadership and direction to promote the development and productivity of all employees supervised.

Provides support and resources to staff to carry out the organizational mission; encourage the development and training of managers and staff.

Develops and maintains effective relationships with all clinical and administrative staff.

Actively involve Community Care Service employees, at all levels, in identifying areas for improvement, and for membership on Task Groups.

Performs the administrative and personnel management functions relative to staff supervised. Performs other duties as assigned.

Work Schedule: Monday - Friday 8:00 am - 4:30 pm Telework: Ad-hoc (supervisor approved) Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Program Specialist (Community Care)/PD020740 Relocation Incentive: May be authorized up to $10,000 for highly qualified applicants Financial Disclosure Report: Not required