Supervisory Program Specialist (Clinical Administration Specialist)

Full Job Description

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans.

How would you like to become a part of a team providing compassionate whole health care to Veterans?

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/31/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: GS-11 EXPERIENCE: You must have one (1) full year of specialized experience equivalent to at least the GS-9 level in Federal Service.

Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position.

Specialized experience includes: Gathering information, identifying and analyzing issues and developing recommendations to resolve substantive problems of effectiveness, efficiency, productivity, and utilization.

Performing data analysis and recommendations that are used in support of clinical based decisions concerning the efficiency and effectiveness of clinical operations.

Adapting analytical techniques and evaluation criteria. Expertise in a wide variety of computer and data management packages and databases.

Knowledge of the range of national administrative laws, policies, regulations, and precedents applicable to the administration of one or more important public programs including Advanced Principles and Strategies for Access improvement, JCAH, VACAA Laws 203 and 303, Clinical Management Directive, Scheduling Directive, Consult and Telephone Access to Care Guidance, etc.

-OR- GS-11 EDUCATION: To qualify based on education you must have a Ph.D.

or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree, or LL.M, if related.

This education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

(TRANSCRIPTS REQUIRED) -OR- GS-11 COMBINATION OF EXPERIENCE & EDUCATION: Equivalent combination of education and specialized experience.

Only graduate education beyond master's level is creditable.

(TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Budget Administration Interpersonal Skills Leadership Organizational Performance Analysis Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Performance of the incumbent's duties may require extensive walking per day to meet with the VAMC Executive Leadership, Clinic Leads, Administrative Leads, MIS staff, and other clinic personnel.

Trips to satellite outpatient clinics are sometimes necessary and will involve For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

This position is organizationally aligned under the Northeast Wisconsin Ambulatory Care Division (NEWAC) at the Green Bay Clinic, Green Bay, WI (695M).

The operational scope of the position, duties, and work assignments requires data analysis and recommendations that are used in support of clinical based decisions concerning the efficiency and effectiveness of clinical operations.

Central to the position purpose are responsibilities that involve conducting studies of clinical programs for the NEWAC, utilizing objective/evidenced based information for making clinical decisions on programmatic aspects of clinical operations, analyzing the findings, and making recommendations on the organizational structure of a clinical operating program, efficiency of work processes, etc.

DUTIES INCLUDE: Provides assessment and recommends the improvement of complex management decisions.

Evaluates and advises on the methods and procedures within the Divisions for providing administrative support systems such as records, communications, directives, forms, files, and documentation.

Identifies and develops data required for use in the management and direction of Division level programs.

Conducts studies of employee/organizational efficiency and productivity and recommends changes or improvements in organization, staffing, work methods and procedures.

Develops analysis of assessment and/or improvement of work methods and procedures, organizational structures, manpower utilization, distribution of work assignments, delegations of authority, management controls, information and documentation systems, and similar management functions.

Advises on the distribution of work among positions and organizations and the appropriate staffing levels and skills mix.

Facilitates the development and maintenance of quality improvement/performance plan to include reviewing and appraising the effectiveness of each phase of patient administrative activity; including analyzing and reporting findings to management, utilizing information gathered to make necessary improvement; and providing implemental solutions to problems noted in reviews.

Reviews/prepares reports, including VSSC reports, working collaboratively with others in the organization.

Assists the Division Managers with preparation and review of the Annual Budget, serving as the approving official, monitoring overtime, data collection and workload statistics.

Establishes documentation of administrative procedures and performance standards, and serves as the Division Managers' agent for career development of supervisors and employees.

Participates in the formulation and review of directives pertinent to both professional and administrative activities of the Divisions. Manages the shift schedule for the Emergency Medicine providers.

Provides administrative support relating to Medical College of Wisconsin (MCW) and interacts directly with Administrators at MCW, particularly when identifying facility needs and "right-sizing" the number of eighths of our part time physicians to meet facility needs.

Work Schedule: 8:00am to 4:30pm; Monday through Friday. Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist (Clinical Administration Specialist)/PD18165O. Relocation/Recruitment Incentives: Not authorized.

Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. NOTE: Selectee may be required to serve a Supervisory Probation Period.