Supervisory Program Specialist

Full Job Description

This position serves under the Nationwide Central Intake Facility (NCIF) of the Debt Collection Management Staff, providing leadership and operational oversight of the NCIF and related debt-collection management functions.

It is also the authority for analyzing, reporting, and presenting debt collection and financial data.

To qualify for the position of Supervisory Program Specialist, at GS-0301-15, you must meet the qualification requirements listed below.

Specialized Experience: For the GS-15, you must have one year of specialized experience at the GS-14 grade level or equivalent pay band in the Federal Service, which includes: Must meet four out of six specialized experience, 1) Planning, organizing, and directing debt management work; developing and/or implementing recommendations and guidance to resolve problems of work operations; 2) Directing successful implementation of programs and/or projects and coordinating with staff to ensure that the goals and directives are met; 3) Performing administrative and human resource management functions for the staff supervised; 4) Planning and/or conducting meetings, briefings and other activities in support of particular programs; 5) Performing and/or conducting research of federal laws and regulations as it relates to debt collection; 6) Conducting detailed analyses of complex functions and /or work processes.

You MUST meet all qualification requirements, including time-in-grade, by 04/06/2026 of this announcement.

Your resume must support your responses to the application questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating.

See the Required Documents section for important notes about what must be included in your resume. Major Duties:

The duties and responsibilities for a Supervisory Program Specialist, GS-0301-15 generally include, but are not limited to, the following: Provide leadership and operational oversight of the NCIF and related debt-collection management functions.

Manage staff, support workforce development, and build a high-performing, mission-focused team.

Direct program planning, performance evaluation, and process improvement initiatives to enhance operational effectiveness and accountability.

Serve as the primary liaison to federal agencies and stakeholders, coordinating debt collection efforts, resolving complex issues, and promoting collaboration.