Supervisory Program Manager

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As a Supervisory Program Manager, you will serve as the Deputy Division Chief of the Resource Management Division and direct and perform complex duties regarding the budget, human resources, procurement, contract, logistics, travel, and other administrative needs within the External Affairs Directorate.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 02/11/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 02/11/2026.

GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Directing the development of comprehensive program plans to ensure fulfillment of agency requirements, fiscal adequacy, and planned progress.

Evaluating the impact of new or revised objectives, technical capabilities, and new acquisition strategies.

Managing the daily operations of the following areas: Human Resources, Labor Employee Relations, Budget and Finance, Performance Management, Contracts and Operation Support Services.

Tracking strategic priorities of offices within the directorate and reporting updates to Senior Executive Level staff.

Developing and maintaining relationships with various internal and external stakeholders and Senior Executives.

Planning, directing and executing liaison operations for critical agency-wide programs that have national implications.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 02/11/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within External Affairs Directorate and is assigned based on the need of the agency.
• Resolves issues not requiring referral to higher authority and makes recommendations for solution of those referred to the next higher organizational level.
• Serves as expert advisor recommending and coordinating conflict resolution, process improvements, long range program plans, goals, objectives and milestones on broad projects and programs with organizational, local and national impact.
• Develops and maintains the Continuity Implementation Plan, collaborates with agency partners to plan and coordinate the annual continuity exercise; maintains the recall roster and manages the emergency notification system program.
• Maintains close contact with high level headquarters, regional and field managers on all substantive matters affecting assigned areas of responsibility.
• Oversees and directs the budget planning, financial administration, audits and internal control reviews, and financial management activities.
• Coordinates implementation of projects and policies and keeps headquarters executives and EXA leadership informed of activities and events that may affect programs and policies.
• Provides leadership by supervising staff, assigning responsibilities, monitoring performance, and ensuring efficient execution of duties in alignment with organizational goals.
• Collaborates with the EXA Chief of Staff on complex issues, offers well-informed recommendations and presents strategic solutions on how to address and resolve problems.