Supervisory Operations Support Specialist

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As an Supervisory Operations Support Specialist, you will analyze major administrative aspects of substantive mission support-oriented programs and use their skills both in leadership and technical expertise to improve productivity and increase the quality of the work directed..

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/13/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/13/2026.

GS-14: You qualify at the GS-14 grade level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 grade level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Leading a group or team of subordinates in developing administrative solutions to overcome organizational challenges.

Compiling input and recommendations from subject matter experts to make final decisions and recommendations to senior leadership on behalf of an internal entity of the organization.

Managing an organizational budget that provides updates to senior leadership and assists in departmental and/or organizational spending forecasts.

Physically communicating feedback to subordinates on their job performance. Communicating and enforcing policies and regulations to subordinates on behalf of senior leadership.

Employee management, training, security, safety, procurement, asset and fleet management, time and attendance, facilities, or telework.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/13/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Manages and mentors a team of supervisors and operational support staff that are responsible for providing a variety of management services essential to the direction and operations of the USCIS Service Center Operation Directorate.
• Provides technical and administrative supervision to the unit; establishes and carries out specific action plans for accomplishing short-term goals and objectives; provides policy guidance to subordinates.
• Devises new methods or procedures for accomplishing work to solve significant productivity problems or implement updated or new requirements for existing programs.
• Establishes unit objectives, goals, priorities and deadlines and formulates plans to meet substantial changes in workload; adjusting work operations to meet priorities or changing programs or production requirements.
• Establishes production standards and prepares performance work plans and appraisals.