SUPERVISORY IT SPECIALIST (SYSTEMS ADMINISTRATION)

Full Job Description

About the Position: This position is located at Naval Health Clinic Lemoore, Lemoore CA. This is a Direct Hire Solicitation A recruitment or relocation incentive may be authorized.

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Basic Requirement for Supervisory IT Specialist (Systems Administration): Specialized and Other Experience: One year of specialized experience which includes implementing IT hardware and software systems, providing direct supervision and professional development for technical teams and training staff on the operation and maintenance of new systems.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-12.

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Major Duties:

• Reviews the acquisition and implementation of new system hardware and software and develops operating procedures.
• Installs and maintains software and hardware, control current versions and future releases of applications software, and document the physical configuration of all information systems.
• Develops and maintains procedures for system operations and product assembly and installation.
• Performs periodic audits and reviews to ensure STIGS have been properly implemented.
• Plans, develops, and implements security techniques, procedures and guidance to ensure that user access control (physical, personnel, software, and information security) and other security requirements are in place.
• Identifies the problem and provide expert technical advice on new or improved information technology and procedures and determines is improvement of current systems is required.
• Serves as a technical expert performing feasibility studies, which involve application of emerging computer technology to resolve unique user network requirements.
• Serves as 1st line supervisor, provides direct supervision for assigned employees.
• Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
• Assigns work to subordinates based on priorities; evaluates work performance; gives advice, counsel or instruction to employees on both work and administrative matters.