Supervisory It Specialist (PLCPLN)

Full Job Description

The Area Manager is located in the Office of Information and Technology, IT Operations and Services, End User Operations, Midwest District.

The Area Manager provides leadership and resource management (finance, human, and acquisition), leading the development and implementation strategy required to manage multiple area-wide IT End User Operations.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/10/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement.

You must meet the Minimum Qualification Requirements, Specialized Experience to qualify for this series as described below.

Minimum Qualifications Requirements EXPERIENCE: To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below.

Ensure that this experience is clearly described in your resume: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

-AND- Specialized Experience for GS-13: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization.

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.

Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Specialized experience is defined as directing and/or providing technical guidance to improve IT programs and/or computing environment; providing direction, leadership and mentoring to staff; identifying and/or resolving root causes of problems that degrade delivery of essential Information Technology services; using technical expertise to analyze options for applications, communications and network changes.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment. Major Duties:

Duties include but not limited to: The Area Manager oversees the day-to-day operations, services, maintenance and security for all customers within their immediate geographic area.

Provides management, supervision and services for Area Network Operations, Operations Support, Systems Integration, and Systems Design.

Responsible for IT Operations Maintenance, Information Assurance and Security Management, Resource and Personnel Management, and IT Training.

Directs, reviews and participates in the design, development, implementation and maintenance of automated information systems and technical architectures in compliance with Congressional, VA, OI&T, and EUO directives.

Compares and contrasts spend plans and budgetary requirements for the EUO District Area at large.

Develops & monitors GRC Assessments, Security Control Assessments (SCA), OIG FISMA/FISCAM Audits that protects the NIST confidentiality, integrity, and availability (CIA) of the organization's information, information systems, and networks in accordance with policies, procedures and control techniques, and agency and federal regulations.

Conducts assigned projects and programs to facilitate IT transformation and secure delivery of services and mission critical information to the District Area.

Plans work to be accomplished by subordinates, which may include one subordinate direct report supervisor, sets and adjusts short-term priorities, and prepares schedules for completion of work; assigns work to subordinates based on priorities, selective consideration and the difficulty of the work and the capability of the employees.

Provides oversight in insuring the direction and depth of training provided for the various IT support staff through the End User Operations is adequate and the training meets the requirements of the District's and the Department.

Performs other duties as assigned.

Position Description/PD#: Supervisory It Specialist (PLCPLN)/PD17827A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Travel Required: Up to 25% Work Schedule: Monday - Friday; 8:00am - 4:30pm Compressed/Flexible: Not Authorized Virtual: This is not a virtual position.

Remote: This is not a remote position. Physical Demands: The work requires walking, bending, stooping, and lifting of equipment that can weigh as much as 50 pounds.

The work requires the ability to use tools, handle and manipulate small electronic parts and systems, such as internal components and hardware.

Working Conditions: The work is performed in a typical office setting. The computer room is an environmentally controlled area and, although relatively cool, typically requires only normal clothing.

Position is non-bargaining unit eligible.