Supervisory Information Technology Specialist

Full Job Description

This position is located within the Office of Information & Technology (OIT), End User Services (EUS), District Operations, at a Veterans Administration duty location within the U.S.

The incumbent serves as the primary advisor and point of contact to the Area senior IT executive manager and management officials on information management (IM) issues and IT projects under development or planned for the serviced organization(s).

To qualify for this position, all qualification requirements, listed below, must be met by the closing date of this announcement.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For the GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Applicants must meet all requirements when a request is received to fill a vacancy.

You may qualify based on your experience as described below: Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below.

The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization.

Specialized experience is defined as: Administer information systems security program and implements information systems security procedures.

Provide oversight of the operation of an information technology unit that includes multiple IT disciplines.

Plan work, keeps supervisor informed of issues or controversies that arise unexpectedly, and recommends solutions to issues.

Monitor customer satisfaction, trouble ticket resolution and other data as needed to determine effectiveness of the program. Make recommendations on changes in organizational structure.

Coordinate installation of applications such as commercial of the shelf software, and business specific software. Evaluate a wide range of information systems.

Act as an advocate for IT requirements to various vendors and external support organizations. Develop performance improvements in technology, work flow, quality management for IT processes and systems.

Develop and maintain a contingency plan for information and IT systems.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Major Duties:

OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans.

OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.

Major Duties: Participate in decision-making processes and recommend ways IT can contribute to organizational success.

Administer information systems security program and implements information systems security procedures.

Provide leadership in implementing, evaluating, and improving processes in the standardization of IT systems.

Provide oversight of the operation of an information technology unit that includes multiple IT disciplines. Plan and implement national Information Technology Programs.

Plan work, keeps supervisor informed of issues or controversies that arise unexpectedly, and recommends solutions to issues.

Develop and implement metrics for the evaluation of IT effectiveness and efficiency.

Monitor customer satisfaction, trouble ticket resolution and other data as needed to determine effectiveness of the program.

Conduct trend analyses to identify areas where additional training and assistance is needed, and initiate appropriate action. Make recommendations on changes in organizational structure.

Identify technology opportunities that will have a significant effect on ability to support customer base and perform the mission.

Coordinate installation of applications such as commercial of the shelf software, and business specific software. Provide technical expertise for the resolution of IT related problems.

Evaluate a wide range of information systems.

Position Description/PD#: Supervisory Information Technology Specialist/PD17042A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Travel Required: : Up to 25% travel may be required, as needed, for this position.

Work Schedule: Monday - Friday 8am-4:30pm Compressed/Flexible: No Virtual: This is NOT a virtual position. Physical Demands: The work is sedentary.

Working Conditions: The work is performed in a typical office setting. This is a non-bargaining unit eligible position.