Supervisory Dispatching Technician

Full Job Description

About the Position: The Supervisory Dispatching Technician provides emergency police, fire and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.

Maintain an accurate status of all emergency response equipment and personnel to assure prompt and accurate response.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

See Proof of Eligibility for an extensive list of document requirements for all employment authorities. In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes operating automation, emergency dispatching and communication systems; question callers to dispatch the necessary Police, Fire and Emergency Medical Services (EMS) to the scene; accomplishing several tasks at one time such as operating radios, telephones, and typing; serve as a mentor by providing and explaining guidance on emergency service dispatching policies and procedures..

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-07.

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical) Decision Making Manages and Organizes Information Technical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent GS-07.

Major Duties:

• Perform caller interrogation to determine type of response to dispatch police, fire, and EMS personnel and equipment as needed.
• Maintains constant communication with incident commanders and first responders, while documenting critical information like vehicle status, road closures, and system outages for senior officials.
• Operates as a central point for relaying emergency information to other jurisdictions, managing mutual aid requests, and notifying officials of changing conditions affecting operations.
• Responsible for identifying problem areas with subordinates and initiating appropriate action to effectively eliminate the problem(s)
• Drafts critical documents for day-to-day operations, including Standard Operating Procedures (SOPs) and Memorandums of Understanding (MOUs).
• Provides information and expert advice to the Supervisor Dispatch Tech and other leaders regarding best business practices and operational improvements.
• Plans, schedules, supervises, trains, and evaluates the performance of subordinate team members.
• Set employee standards for performance and prepare performance evaluations.
• Identifies developmental and training needs for subordinates, provides coaching and counseling, and effects minor disciplinary measures when necessary to maintain standards.
• Monitors and processes workflows to detect and resolve problems with CAD hardware, software, telephone equipment, and other programs that operators cannot solve.
• Make recommendations concerning the maintenance or replacement of equipment to ensure the dispatch center remains technologically current and effective.
• Assists software technicians in testing new applications and maintains personal proficiency for all communication and data processing equipment.