Supervisory Administrative Officer - Community Care

Full Job Description

The Administrative Officer position located in the Office of Community Care at the Chalmers P.

Wylie VA Ambulatory Care Center serves on major management committees and special task forces as assigned, addressing issues on resource utilization, internal controls, and other operational areas related to the management of a health care delivery system.

The incumbent develops and directs all administrative functions of the Community Care scheduling service line and is a subordinate only to the Chief To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/02/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: directing a personnel management program; providing budgeting and financial management; managing procurement and contracting; managing an accreditation program; providing for the overall administrative management of an organization OR, Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have a Ph.D.

or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or LL.M., if related.

Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and education beyond a Master's Degree (leading to a PhD) and Specialized Experience.

Such experience and education must demonstrate the knowledge, skills, and abilities necessary to do the work.

You will be rated on the following Competencies for this position: Administration and Management Accountability Financial Management Manages and Organizes Information Decision Making Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary. It occasionally requires carrying of light objects such as files, books and papers; some walking, standing and bending.

No special physical qualifications are required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

MAJOR DUTIES AND RESPONSIBILITIES The incumbent provides and assists in the overall administrative management for Community Care.

Duties include, but are not limited to, interpreting administrative policies, developing, and implementing local policies, defining administrative requirements and/or providing guidance and recommendations to top management on related issues, statement of work, market research, information security, quotes, and other documentation necessary for program services.

Maintains administrative systems, prepares administrative paperwork, and advises on requirements.

Incumbent is responsible for executing quality assurance work involving systematic prevention of defects, nonconformance to regulations and standards, identification of unsatisfactory trends and conditions and correction of factors contributing to defective work processes.

Develops, evaluates, and modifies organizational structure and systems to achieve Community Care program goals based on service and programmatic guidance.

Special consideration must be given to the integration of internal administrative and clinical policies, to the standard and requirements of various regulatory and accrediting bodies, and to the impact of internal policies on outside entities, including but not limited to other VISN Medical Centers and community at large.

Provides guidance to service program coordinators or management staff on a variety of matters.

Takes the lead in ensuring that recurrent processes in the Service are well designed, coordinated, and current.

Independently resolves problems and/or issues based on knowledge of regulations, standards and operational need.

Participates with the Service Chief in reviewing needs, plans, and goals to develop budget data and justification for review and approval for personnel, new equipment, replacement equipment, supplies and contracts.

Advises the Chief on budgetary and finance issues.

Provides technical and administrative supervision to a unit of 1 or more Program Support Assistant, GS-0303-05, 3 Supervisory MSA (Administrative Oversight) GS-0679-08 Serves as an Advanced Data Processing Applications Coordinator (ADPAC) for Community Care and is delegated responsibility for formulating plans and evaluating the administrative management of the service Advanced Data Processing applications and requirements.

The incumbent serves as a point of contact on all matters relating to computer applications.

Acts as a liaison between Community Care and the VACOHS Office of Information Technology on all matters relating to computer applications.

He/she serves as a Cerner superuser and troubleshoots issues with Cerner pertaining to the Community Care service line.

Assumes responsibility for educating Community Care staff related to VISN and VACOHS computer applications pertaining to work of the Service.

He/she develops lesson plans, training outlines and course materials for training courses as needed and conducts or oversees this training.

He/she assists Community Care management and staff in using computer applications and methods to present program related data in meaningful ways.

S/he attends regular meetings as the Community Care representative. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Ad-hoc Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Administrative Officer - Community Care/PD912900 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized