Supervising Communications/Operations Dispatcher

Full Job Description

Under direction, the Supervising Communications/Operations Dispatcher supervises, assigns, reviews, and participates in the work of staff responsible for the use and operation of communication and dispatching equipment consisting of radio, telephone, and data terminals; receives, evaluates and responds to requests for emergency and non-emergency services by contacting or dispatching necessary medical, fire, law enforcement or other County personnel and equipment; ensures work quality and adherence to established policies and procedures; and performs the more technical and complex tasks relative to the assigned area of responsibility.

Requirements

Knowledge of

Principles and practices of supervision, discipline, leadership, mentoring, and trainingTeam dynamics and team buildingApplicable federal, state, and local laws, codes, and regulationsOperational characteristics, services, and activities of dispatching emergency and non-emergency callsOffice procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignmentEnglish usage, spelling, grammar, and punctuationCommunications center procedures and protocolBudgetary principles and/or conceptsOperations and capabilities of communications center equipment such as multiple channel radio receivers and transmitters, computer based phone systems, and alarm signaling devicesCurrent principles, practices and procedures of public safety dispatchingEffective report writing techniquesAbility toSelect, supervise, train, and evaluate staffPlan, coordinate, assign, and review the work of subordinate staffInvestigate and resolve disciplinary issuesWork independently, prioritize work, coordinate activities and meet critical deadlinesMonitor and interpret budgets and other financial documentsDevelop and maintain cooperative, effective working relationships with othersCommunicate clearly and concisely, both verbally and in writingInterpret and apply applicable federal, state, and local laws, codes, and regulationsApply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been metCollect and compile a variety of data and informationPrepare records and reportsExercise judgment, tact, and common sense in resolving difficulties and problems in the communications centerOperate a variety of computer, telecommunications, video and other equipment, including keyboarding rapidly and accuratelyRemain sufficiently calm, analyze information, and make effective decisions under emergency conditionsRead, understand and apply a variety of data, visual information, maps and computer screensReceive and transmit information accurately Qualifications Minimum QualificationsThree years of full time, paid experience as a fire, radio or communications dispatcher in a call center environment.

Experience must include operating a variety of communication equipment including multiple channel radio receivers and transmitters, computer based phone systems, and alarm signaling devices.Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable.

Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.General QualificationsCriminal History and Background Checks:The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No.

82-602, Personnel Policies, and applicable federal and state laws.

The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist.

For purposes of accessing criminal history information, the candidate will be fingerprinted.

A subsequent arrest notification may be obtained.The County may also conduct a background check on the candidate prior to appointment to a position within this class.

The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history.

Information obtained in the course of this background check will be considered by the appointing authority in the selection process.

In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment.

Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.Certification Requirement: Incumbents in this class must obtain and maintain an Emergency Medical Dispatcher Certification issued by a contracted vendor chosen by the Sacramento County Department of Airports within one year of appointment and recertify every two years.

Failure to obtain or maintain the appropriate certification may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.Age Requirement: Positions assigned to Department of Airport have a minimum age requirement of 18 years.Special Access: Incumbents in this class assigned to the Department of Airport must acquire and maintain an airport security badge upon appointment to the airport facility in order to access secure County airport locations.

Failure to obtain or maintain the appropriate special access may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.Physical Requirements: Positions in this class require the incumbents to be able to:Have sufficient hearing to understand audio communication over a telephone or two-way radio.Have sufficient color vision to perform all the required duties.Good hand/eye coordination and finger dexterity.Wear head-sets that restrict physical movement in the work area.Sit and view video displays for extended periods of time.Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.Working Conditions: Positions in this class require the incumbents to work weekends, holidays, and shift assignments.Probationary PeriodThe probationary period for this classification is six (6) months.

Additional Information APPLICATION Qualified applicants are encouraged to apply immediately.

All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.

County of SacramentoDepartment of Personnel ServicesEmployment Services Division700 H Street, Room 4667Sacramento, CA 95814Phone (916) 874-5593; 7-1-1 California Relay ServiceEmail EmployOffice@Saccounty.netInter-Office Mail Code: 09-4667www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m.

on the cut-off date.

Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.

Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.

A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser.

Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.

Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.

If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.

Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.

If you have no experience, write "no experience" for the appropriate question.

For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted.

Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.

If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score.

While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here for Frequently Asked Questions (FAQ's)

For information regarding County jobs:

• www.saccountyjobs.net

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711. For more information, visit: Reasonable Accommodation Requests - Job Applicant Instructions