Student Assistant - Bureau of Child Support - Case Management Section

Full Job Description

The Michigan Department of Health and Human Services mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient.

We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness.

For more information, please visit MDHHS Diversity Equity and Inclusion.

This position is the IV-D Child Support Program Operations customer service data distribution and document maintenance assistant. This position is directly responsible for distributing reports to staff, managers, and administration regarding Child Support functions. Additionally, this position will organize, maintain, and electronically image inbound and outbound documentation related to the establishment of Child Support orders and the establishment of inbound work items for the Child Support Specialists. With the implementation of new technology and business processes, this is a needed role to manage reporting and inbound documentation that will create work for these processes. The duration of this position will be dependent on the student’s enrollment status. When the incumbent is no longer enrolled, the position will be posted and filled as a vacancy.

Position Description
Job Specification

To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.

If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts.

Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Please review Civil Service's guidelines regarding Official Transcripts: Official Transcripts (michigan.gov)

Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here: Instructions

Requirements

Education
Current enrollment in high school, vocational or technical school, or post-secondary educational institution.

Experience
No specific type or amount is required.

Additional Information

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

The student must provide proof of current enrollment or acceptance to an educational institution. This position works 20 hours a week.

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.


Position Location/Remote Office: The physical location of this position is the Romney Building 111 S. Capitol Ave, Lansing, MI .

Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.

Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.


Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:
• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.
As a Condition of Employment: this position requires successful completion of a background investigation and a criminal records check.

The Department of Health and Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

For information about this specific position, please email Lori Lindsey at lindseyl2@michigan.gov Please reference the job posting number in subject line.

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