SOCIAL SERVICE REPRESENTATIVE

Full Job Description

You will serve as a Social Service Representative in the Cuban Community Assistance Program (CCAP) of NAVSTA GTMO.

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: 1) Using the knowledge of military community activities, command relationships, and general understanding of internal and external installation functional relationships to establish and maintain effective working relationships for an organization; 2) Evaluating and resolving day-to-day life challenges to service providers and managers on complex or controversial issues; 3) Applying analytical and evaluation methods and techniques to issues and special projects for a command; and 4) Skill in written and verbal communication in both English and Spanish to present materials professionally to large and small groups (i.e., flag officers, civilians).

This information must be supported in your resume to be considered for this position.

Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will develop and implement a social services program that addresses the needs and the quality of life of special category residents.
• You will direct programs (administrative assistance, legal/financial, base residency, travel orders/vouchers, auto registration, housing assignments/maintenance, change of station, local moves/personal property, transportation) for a community.
• You will develop innovative solutions to unique problems and provide expert advice and recommendations to military and community leaders.
• You will mediate conflicts that arise between residents and service providers.
• You will present community assistance program materials to senior leaders (e.g., flag level officers, civilians).
• You will complete written assignments for a community assistance program.