Shared Micromobility Implementation Specialist (Transportation Demand Management Specialist II)

Full Job Description

Job Appointment: Full-Time
Work Schedule: Monday–Friday, 8 am-5 pm. An alternate schedule may be available.
Work Location: 1120 SW 5TH AVE, PORTLAND, OR 97204
Benefits: For an overview of the benefits for this position, you can visit our benefits tab.
Union Representation: PROTEC17 View the agreement at https://www.portlandoregon.gov/bhr/27840

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and answer supplemental questions.

Shared Micromobility (SMM) services are small, light shared vehicles that are enabled by digital technology.

Currently, the City of Portland contracts with two companies to provide shared e-scooters and electric bikes.

These transportation options advance PBOT’s transportation demand management (TDM) work to ease traffic congestion and make the transportation system safer and more efficient.

The Portland Bureau of Transportation (PBOT) is seeking a Shared Micromobility Implementation Specialist to monitor the performance of SMM services in the city, implement discrete projects in partnership with operators, and report on the utilization and effectiveness of SMM as transportation options.

Located in PBOT’s Mobility and Safety Programs division, this position is a member of the Shared Micromobility Section.

This position serves as a key problem solver and collaborator on the Shared Micromobility team.

The position will support both the bike-share and e-scooter programs as we aim to increase safety, grow ridership, improve and innovate the system, and make these options a reliable way to get around for everyone in the city.

About the division:

The Mobility and Safety Programs (MSP) division delivers people-centered programs to make streets safer, reduce car dependency, and create equitable access in the community.

MSP works in partnership with Planning and Project Delivery to achieve these goals.

Other areas of work that MSP manages are Vision Zero, Safe Routes to School, Multimodal Education and Encouragement, and Transportation Demand Management programs.

The position provides support to team members, coordinates with external partners and operators, and collaborates within the division and broader work of the division.

What you’ll get to do:

• Administer daily customer service and manage operational compliance related to shared micromobility programs and services

• Lead shared micromobility station planning and parking management of devices
• Lead the E-Scooter program, including extension of permits, implementation, contract SLAs, 311 compliance, and external communications
• Contribute to the future planning and scenarios for BIKETOWN 2.0
• Design and implement shared micromobility campaigns and pilot programs (as applicable)
• Utilize quantitative and qualitative data sets to evaluate and report on the success of shared micromobility programs and to ensure programs are meeting goals related to ridership, equity, and safety
• Collaborate with industry professionals and other city practitioners to advise on SMM policy and program development, and annual national report publications
• Support in administering payments and invoices between operators and partners
• Support in administering contracting and procurement processes for shared micromobility programs
• Support outreach and engagement efforts to ensure PBOT’s shared micromobility programs serve all Portlanders, including Black, Indigenous, and People of Color, in service to PBOT’s equity goals

• Be creative, innovative, and collaborate with team members and partners to achieve the best outcomes for the City

Who you are:

• Compassionate Communicator: You respond to a wide variety of inquiries from community members and industry professionals, as well as with our interdisciplinary teams, to share the public right-of-way for a variety of activities in an urban context
• Innovative: You have an aptitude for continuous improvement and can excel in change management. You’ve demonstrated the ability to remain flexible, agile, and calm in a high-paced environment that relies on quick and stable decision-making
• Problem Solver: You can identify problems early and value collaboration. You can handle multiple priorities and timelines with a minimal level of supervision.

• Project Manager: You have knowledge of project management principles and can support, lead, and review various operational projects that support the team’s goals
• Results Driven: This position is high-paced, dynamic, and requires a candidate who can take charge, bring focus, and finish tasks in a timely, accurate, and professional manner
• Dedicated: Have a passion for public service and hold a high level of pride in making sure that projects, tasks, and emergencies are effectively and efficiently completed
• Relationship Builder: A professional who values building trust, partnerships, and relationships to support an inclusive culture and accomplish objectives more effectively

Questions?:
Terrol Johnson
Senior Recruiter
terrol.johnson@portlandoregon.gov

Requirements

Applicants must describe in their supplemental question responses and résumé how their education, training, work experience, and/or lived experience meet each of the following minimum qualifications:

1. Experience with project management, including developing and driving project work plans, timelines, processes, communications, and reporting, and troubleshooting issues.
2. Knowledge of transportation demand management strategies and/or shared micromobility programs that promote people walking, bicycling, riding transit, carpooling, and using other micro-mobility modes.
3. Ability to express ideas clearly and persuasively, both orally and in writing, with a wide variety of audiences in the context of complex policies and operational standards
4. Experience with evaluating a program or project, analyzing data, identifying trends, and reporting on findings
5. Experience engaging with Black, Indigenous, and People of Color (BIPOC) communities, people with disabilities, and people living on low incomes.

Education/Training:

A typical way of obtaining the knowledge, skills, and abilities outlined above is graduation from a four-year college or university with major coursework in public administration, urban planning, transportation planning, or a closely related field.

AND

Three years of shared micromobility or transportation program experience from the private, nonprofit, and/or public sectors; or an equivalent combination of training and experience.

Qualifications

STEP 1: Apply online between January 5, 2026, and January 19, 2026

Required Application Materials:

• Resume
• Answers to Supplemental Questions

Optional Application Materials:

• Veteran’s Preference documents (e.g., DD214-Member 4, VA Benefit Letter) must be submitted by the closing date.
• Update: As of March 3, 2025, if you have already submitted veteran documents and qualified for preference, you do not need to resubmit them for future recruitments.
• To update or remove veteran preference for this recruitment or from your profile, contact the recruiter listed in the job announcement.

Application Tips:

• Your answers to the Supplemental Questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflect your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your résumé should support the details described in your answers to the supplemental questions..

Salary Range/Equity Pay Analysis: Please note per theOregon State Pay Equity Law, your salary is determined based on the experience and education listed in your resume/application.

It is strongly encouraged to include any transferable experience (paid or unpaid, regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.

• Do not attach any additional documents.
• Please note that all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

Step 2: Minimum Qualification Evaluation: Week of January 19, 2026

• An evaluation of each applicant's training, paid and unpaid experience, as demonstrated in their answers to supplemental questions and resume, weighted 100%.
• Your answers to the supplemental questions and résumé will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: January 26, 2026

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
• Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 4: Selection (Interview): TBD

• Hiring bureau will review and select candidates for an interview.
• Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 5: Offer of Employment: TBD

Step 6: Start Date:

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional Information

Click here for additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations

Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.