ServiceNow Engineer-DHA

Full Job Description

IT Specialist (SYSADM) Service Now Engineer position(s) are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens.

Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service.

Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.

Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. READ ALL SECTIONS OF THIS ANNOUNCEMENT IN ITS ENTIRETY.

THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION.

If you are qualifying based on education please make sure you follow the instructions in the Education Section of this announcement including uploading a transcript with an award/confer date failure to due so can disqualify you for further consideration.

Applicants must qualify for the series and grade of the posted position.

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying.

To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Applicants for the GS-14 position must have at least 52 weeks of specialized experience at the GS-13 level, or equivalent, which is in or related to the work of the position to be filled, that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

Such IT-related experience must include: planning, organizing, and monitoring ServiceNow-related workloads or projects, providing expert advice and support to organizational components and staff regarding ServiceNow IT Operations Management (ITOM) requirements, developing and implementing ServiceNow ITOM and ITIL-based standards, guidelines, and policies, integrating ServiceNow ITOM modules with legacy systems and performing ServiceNow-related database server configuration, migration, performance monitoring and tuning, security management and troubleshooting.

Major Duties:

• This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available.
• Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.
• Positions filled with applications from this pool will be placed into positions where Artificial Intelligence duties occupy the majority of the work performed.