SENIOR IT PROFESSIONAL-APPLICATIONS (ServiceNow Administrator)

Full Job Description

Applications accepted from: ALL PERSONS INTERESTED
Job Classification: SENIOR IT PROFESSIONAL-APPLICATIONS (ServiceNow Administrator)

Posting Number:38260
Department: Houston Information Technology Services
Division: Enterprise Application Services
Reporting Location: 611 Walker, Houston, TX 77002
Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The Senior IT Professional – Applications will be responsible for the management and support of ServiceNow SaaS application specifically focusing on configuration, integration, and scripting to user management, monitoring, and upgrades.

Daily duties include proactive monitoring, troubleshooting and quick resolution of critical incidents.

This position plays a critical role in ensuring ServiceNow platform’s reliability, functionality, and alignment with business objectives.

Build and maintain the ServiceNow catalog items, workflows, notification, UI pages/macros and script includes. Experience in JavaScript is a plus.

Serve as the expert liaison to the business and vendor. Work at the highest technical level of all phases of ServiceNow application systems analysis and support activities.

Coordinate meetings and requirement gathering sessions for the support activities and enhancement requests.

Ensure customers’ business requirements are fully understood, documented, communicated, and acted upon. Coordinate change management and release activities.

Provide mentoring and training to other team members as needed. Excellent written and verbal presentation skills with the ability to present complex ideas in a clear and concise manner.

Under direction of the IT Manager, performs a variety of information technology related development and support activities for any assigned department/division.

The ideal candidate will work closely with the IT Manager, city departments, and staff to ensure the seamless operation of ServiceNow application, maintaining a 24/7 uptime.

Key Responsibilities:

WORKING CONDITIONS

There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditions.

Requirements

EDUCATION

Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Usually has advanced technical certifications that demonstrate mastery of a specialized application.

EXPERIENCE

At least six (6) years of technology experience supporting applications. Advanced certifications and/or greater than six (6) years applicable experience may be substituted for up to two (2) years of the education requirement.

LICENSE

None

Qualifications

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

**

Preference will be given to candidates with the following skillsets:

Additional Information

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test

SAFETY IMPACT POSITION – NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 29 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.

Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfmor call (832) 393-0450.

If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.