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Posted: April 6, 2026 (1 day ago)
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Service Coordinator (Case Manager III)
City of Norfolk
Community Services Board
Location
Norfolk, Virginia, 23510
Salary
$54,190.94 - $90,788.72
per year
Type
Full-Time
More Social Services jobs →Closes
April 17, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This role involves guiding families of young children with developmental delays through early intervention programs, from initial assessments to ongoing support and transitions to other services.
The coordinator manages caseloads, connects families to resources like therapy and medical care, and ensures progress toward developmental goals through regular check-ins and home visits.
It's ideal for someone passionate about helping infants and toddlers, with a background in human services and strong organizational skills.
Key Requirements
- Bachelor's degree in a human services field such as social work, psychology, early childhood education, or related areas
- Two years of experience in human services, preferably working with children and families
- Ability to manage caseloads including intake, assessments, IFSP development, reviews, and transitions
- Skills in linking families to resources like medical services, therapists, support groups, and special education
- Proficiency in monthly family check-ins, coordinating with providers, and ensuring compliance with federal and state regulations
- Experience with documentation in electronic records within timelines
- Willingness to travel for home visits and community-based work
Full Job Description
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Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking a Service Coordinator (Case Manager III) in Infant and Toddler Connection. This position provides Service Coordination for children and families receiving early intervention services through the Infant & Toddler Connection of Norfolk. It manages a caseload of children with developmental delays, atypical development, or medical conditions likely to lead to developmental delays, ensuring families can access the resources needed to help their child reach developmental milestones.
Department Hiring Salary Range: $54,190-$62,185
Requirements
- Service Coordinator (Case Manager III) will work with the family from the initial intake appointment, through assessment, IFSP development, IFSP reviews, annual assessments, and transition.
- Link individuals to needed resources and supports, including medical services, outpatient therapists, support groups, and preschool special education.
- Contact family to check on progress monthly to determine if there are changes in status and if supports are being delivered as expected.
- Coordinate with service provider(s) routinely to ensure child is making progress and IFSP is in compliance with Federal and State regulations.
- Document all components of work in the electronic record within program expected timelines.
- Service Coordination will require travel in the community and home visits at the families' homes and other community locations.
Qualifications
- Bachelor's degree in a human services field.
Two years' experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Preferred undergraduate degree in one of the following areas:
Allied Health
Child and Family Studies
Counseling
Criminal Justice
Early Childhood (including growth and development; special education)
Human Development
Human Services
Nursing
Psychology
Public Health
Social Work,
Special Education
Master's degree preferred.
Additional Information
- Valid Driver's License may be required depending on assignment.
- Certification in basic first aid and CPR, depending on area of assignment.
- Must be able to obtain Early Intervention Case Manager certification through DBHDS preferred.
Working Hours: Monday — Friday 8:30 a.m. — 5:00 p.m.
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