FAMILY ADVOCACY PROGRAM DATA MANAGEMENT TECHNICIAN
Air Force Medical Command
FreshPosted Apr 3
Falls Church, VirginiaRemote Virginia$57,736 - $75,059GS-6Maintenance and TradesMore Air Force jobs →
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Posted: April 6, 2026 (1 day ago)
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Family Services Worker II
City of Norfolk
Human Services
Location
Norfolk, Virginia, 23510
Salary
$56,900.48 - $95,328.16
per year
Type
Full-Time
More Social Services jobs →Closes
April 17, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves investigating reports of child abuse and neglect, assessing family needs, and providing support services to protect children, older adults, and people with disabilities in Norfolk, Virginia.
Workers manage cases, collaborate with community partners like law enforcement, and help families create plans to improve their situations, including court appearances when necessary.
It's a good fit for compassionate individuals with social work experience who enjoy helping vulnerable people and working in a team-oriented environment.
Key Requirements
- Investigate reports of child abuse and neglect through field visits to homes, schools, and hospitals
- Conduct interviews to assess client needs and develop tailored service plans
- Manage a caseload, including documentation, safety assessments, and placement options
- Collaborate with law enforcement, community partners, and multi-disciplinary teams
- Prepare court documents, testify in civil and criminal proceedings, and complete background checks
- Participate in after-hours rotating schedule for CPS hotline responses
- Counsel clients and refer high-risk families to appropriate services
Full Job Description
The Department of Human Services (DHS) connects eligible citizens to federal, state and local resources for food, healthcare, childcare, cash assistance, workforce development, and energy and utility assistance. Some of the services we provide are Adult Protective Services, Services for at-risk youth and their families, Adoption and Foster Care, Resources for homeless families and individuals in Norfolk, college internships, Senior and Veterans assistance, and more.
The DHS is seeking a Family Services Worker II to conduct home studies, assess family needs, and provide protective and supportive services for children, older adults, and individuals with disabilities.
This position investigates reports of abuse and neglect, provides case management for Child Protective Services (CPS) and Family Support, and develops service plans tailored to family and individual needs.
Responsibilities include maintaining thorough documentation in accordance with local, state, and federal requirements.
Key duties include:
- Investigate validated referrals of abuse and neglect, assessing ongoing safety and risk factors.
- Manage a caseload to ensure timely interviews, documentation, and safe placement options when needed.
- Collaborate with law enforcement and complete background checks as required.
- Prepare affidavits, appear in court, and provide testimony for civil and criminal matters.
- Research and identify appropriate placement options.
- Ensure all documents are scanned and uploaded to the electronic case file.
- Participate in a rotating schedule to respond to CPS hotline calls after hours.
Department Hiring Salary: $56,900- $65,294
Requirements
Essential functions include but are not limited to:- Investigates referrals of suspected child abuse/neglect.
- Conducts field visits to schools, homes, hospitals, and various community settings.
- Works in collaboration with law enforcement, licensing, and a variety of community partners to investigate/assess child abuse/neglect allegations.
- Determines clients’ needs based on interviews and plans appropriate course of action.
- Advises and arranges protection for clients faced with emotional, physical, and environmental stress.
- Refers high and very high-risk families with a history of sexual abuse, chronic abuse/neglect, domestic violence for case management services,
- Must have the ability to be part of a multi-disciplinary team believing that the best solutions come from the families themselves.
- Takes part in family team meetings to assure family empowerment, family involvement and ownership in the service planning process working through to solutions.
- Counsels’ clients to advise them of services available.
- Formulates a variety of court documents,
- Appears in court to advise, recommend, and testify concerning cases,
- Requires knowledge of social work principals and ethics with particular attention to respect and appreciation for family competencies.
- Must have good writing skills.
- Maintains case files and prepares reports as required including OASIS and other local software programs.
- Requires the ability to work collaboratively with community-based agencies, police department and health care providers and court personnel so that the team works as one in the best interest of the family’s needs and wants.
- Provides crisis intervention when necessary.
- Requires strong facilitation skills.
Qualifications
Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.Two (2) years' experience in social services.
Minimum 1-year prior CPS experience preferred.
Additional Information
- Valid Driver's License may be required depending on assignment.
- Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.
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