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Posted: February 10, 2026 (9 days ago)

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Senior Tax Services Associate

Gwinnett County

Tax Commissioner's Office

Recent

Location

Salary

$47,424 - $54,538

per year

Closes

February 24, 2026

Job Description

Summary

This job involves overseeing daily operations at a tax office or DMV location, handling the collection and processing of property and vehicle taxes, and guiding staff to ensure everything runs smoothly and follows the rules.

A good fit would be someone with solid customer service experience, especially in taxes, who can stay calm under pressure, manage teams, and adapt to different work sites.

It's ideal for organized individuals who enjoy working with numbers and helping the public.

Key Requirements

  • High School Diploma or G.E.D.
  • Four years of customer service experience, including at least two years in tax-related work
  • Equivalent combination of education and experience may be considered
  • Experience using Microsoft Word and Excel
  • Strong communication skills
  • Ability to multitask under pressure
  • Flexibility in schedule and willingness to work at various DMV locations

Full Job Description


[CHOOSE ONLY ONE OF THE FOLLOWING OR DELETE SECTION IF N/A:]


THIS POSITION IS OPEN TO CURRENT TAX COMMISSIONER EMPLOYEES ONLY.

Job Description
The Senior Tax Services Associate is responsible for assisting in the day-to-day operations and management of the assigned location. Work assignments may be at any DMV location, and reassignments can be made at any time based on operational needs. The position is responsible for the collection and processing of property tax and motor vehicle taxes, fees and penalties in compliance with mandated requirements and established procedures. The ability to handle complex and unique situations are required.

Essential Duties
  • Maintaining branch operations, with or without the presence of branch management.
  • Providing direction to staff.
  • Prioritizing and assigning tasks.
  • Ensuring staff is adhering to all applicable laws, policies and procedures.
  • Scheduling, recording and analyzing statistics.
  • Balancing funds and maintaining inventory controls.
  • Other tasks as assigned.
Grade
The grade for this position is B23(1). Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications
  • High School Diploma or G.E.D.; AND
  • Four years of customer service experience, including at least two years of tax experience; OR
    • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
Preferred Qualifications in addition to the above minimum qualifications
  • Experience using Microsoft Word and Excel
  • Effective communication skills
  • Ability to multi-task under pressure
  • Flexibility and availability in work schedule as assignments may be at any DMV location.
The Department
The Tax Commissioner is an elected Constitutional Officer responsible for every phase of collecting property taxes, from processing property homestead exemption applications through preparation of the digest, billing, accounting and disbursements. Property taxes include those assessed on real estate, public utilities and ad valorem taxes on motor vehicles and mobile homes. These collections are disbursed to state, county, school and city governing authorities. As a tag agent for the State of Georgia, the Tax Commissioner is also responsible for the collection of all taxes, fees, and penalties for motor vehicles applicable under the Georgia Code. The Tax Commissioner enforces all regulations mandated by the state.

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here.

Qualifications

About Gwinnett County


Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities.

We are committed to hiring those who share our dedication to making life better for our residents and business owners.

The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more.

The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

  • Atlanta’s Healthiest Employer by Atlanta Business Chronicle
  • Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
  • Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

VisionGwinnett is the preferred community where everyone thrives! MissionGwinnett proudly supports our vibrantly connected community by delivering superior services.

ValuesIntegrity: We believe in being honest, building trust, and having strong moral principles.Accountability: We believe in stewardship, transparency, and sustainability.Equity: We believe in fairness and respect for all.Inclusivity: We believe in engaging, embracing, and unifying our communities.Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring ProcessGwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

Gwinnett County is committed to creating a diverse workforce.

As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.


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Posted on NEOGOV: 2/10/2026 | Added to FreshGovJobs: 2/11/2026

Source: NEOGOV | ID: neogov-gwinnett-5230028