Senior System Engineer #308

Full Job Description

The Senate Sergeant at Arms is seeking a Senior System Engineer. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ.

This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted. Other Duties/ Responsibilities Participates in on-site and on-call rotation.

Required Work Experience Five to eight years of relevant work experience (GED), three to six years (Associates), one to three years (Bachelor’s), one to two years (Master’s).

Required Special Skills/ Knowledge As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.

Manages current storage capacity and ensures storage is available to support all computing environments; plans for future storage growth; monitors and confirms that system files and application products are successfully backed up; performs necessary installations, patches, and upgrades.

Works escalated issues from lower-tier team members. Mentors/relays information on solutions to train others.

Analyzes new hardware and software releases for their impact on the Senate environment; tests new releases on Senate supported platforms; develops product configuration standards for use in the Senate environment.

Creates, develops, modifies, instructs and provides technical assistance on business continuity plans and processes. Desired Qualifications Experience in Senate and/or Legislative environment.

PowerShell scripting experience. Knowledge in Agile/Scrum methodologies and Software Development Life Cycle (SDLC). Proficiency in ITIL or other IT service management frameworks.

Experience with OpenText Documentum. Experience conducting software updates on Windows Servers/Virtual Workstations, both Operating System (OS) and 3rd Party.

Experience working across organizational teams to coordinate changes, address issues, or share knowledge and lessons learned. Availability to provide after-hours user support on a rotating schedule.

Experience configuring system monitoring applications (e.g., SiteScope), monitoring systems daily operations, and responding quickly to any issues that might affect performance and/or availability.

Ability to facilitate any cybersecurity requests for servers within purview. Experience maintaining content on platforms such as Azure DevOps, Git/GitLab, and SharePoint.

Experience with certificates administration (renewals, requests). Ability to support database administration in both SQL and Oracle and frequent database refreshes for multiple environments.

Ability to make and document recommendations of best practices, resources, and any alternative tools or technologies to those outlined above.

Experience owning problems and working them to resolution by collaborating with the right people and keeping management, peers, and teammates informed.

Exceptional communication skills, both verbal and written. Working Conditions The U.S. Senate network cannot be taken offline for maintenance during the workday, or while the Senate is in session.

As such, maintenance windows may only occur at night, on weekends, and occasionally on holidays.

Employees who perform systems upgrades, maintenance, wiring, backups, support our alternate data centers will have schedules that include working nights, weekends, and holidays.

This position directly supports essential services of the U.S. Senate.

As such, this position requires the employee be available and prepared to work during a lapse, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption.

In the context of government furloughs, this position is considered excepted. Since this position requires onsite presence in support of the U.S.

Senate when in session, this position requires the employee to be available and prepared to work during a lapse, in inclement weather, on holidays, and during late night, overnight, and weekend sessions.

In the context of government furloughs, this position is considered excepted. Security Clearance This position requires that the applicant obtain and maintain a Secret U.S.

Government security clearance. Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance. Major Duties:

Contributes to the section's work effort in responding to incidents from other sections, including the help desk.

Supports tasks which may include helping to develop standard operating procedures, assignments, and coordination of work efforts to address issues.

Assists users with computer needs such as installing and configuring software/hardware on their PC; troubleshoots problems with user systems. Provisions new accounts for users.

Supports the section's work effort to develop processes and procedures to streamline the resolution of issues.

Provides technical support for Senate information technology or telecommunications services, systems, hardware, software, and storage solutions to the users; supports Senate offices, contract support vendors, and other technical staff in troubleshooting and managing the various Senate environments.

Maintains and monitors LAN/WAN and SAN operations and solves LAN/WAN and SAN applications problems; installs integrates, customizes, enhances, troubleshoots, and tests LAN and SAN hardware and software.

Assists in installing, upgrading, customizing, tuning, and maintaining databases for optimal performance and availability; assists in developing, testing, and implementing database store procedures, functions, triggers, views, and packages.

Conducts acceptance and integration testing; assists vendor systems implementation by troubleshooting related system issues affecting Senate users.

Analyzes, designs, develops, implements, and maintains applications to meet the needs of Senate users; assists with product evaluations and implementation.

Attends internal training provided by subject matter experts to understand operational tasks, documents support needs and share the information within the assigned section. Other duties as assigned.