Airway Transportation Systems Specialist (Service Delivery Specialist)

Full Job Description

The Airway Transportation Systems Specialist serves as a Service Delivery Specialist (SDS) within the Technical Operations Directorates.

To qualify for this position candidates must show experience at the level of difficulty and responsibility that demonstrates an extensive knowledge of and experience in technology system interrelationships, and management of civilian or military automated aviation, navigation and electronics systems.

Generally, experience at the next lower level, pay band FV-I/level IV or equivalent, meets the minimum qualifications for this position as long as the experience supports the demonstrated abilities identified below.

In addition to your resume, in the space provided under each Demonstrated Ability, you MUST provide a NARRATIVE justification on how you meet this ability.

The justification should be clear and concise, providing a description of your education, training, and experience that would describe the degree to which you possess each Demonstrated Ability listed below.

Eligible candidates may be ranked based on demonstrated abilities.

Specialized Experience for J-Band: In addition to the Demonstrated abilities qualified applicants must demonstrate specialized experience equivalent to the next lower grade (FV-I or FG/GS-13).

Specialized experience is experience which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position and that is typically in or directly related to work of the position to be filled.

Specialized experience is: Experience with developing innovative concepts and approaches to resolve problems.

Experience in developing innovative solutions to resolve NAS operational problems, which can have national or international implications.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) and Demonstrated Abilities listed in the announcement.

Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

Qualifications must be met by the closing date of this vacancy announcement. Major Duties:

The Airway Transportation Systems Specialist serves as a Service Delivery Specialist (SDS) within the Technical Operations Directorates.

The Service Delivery Specialist (SDS) is considered a technical expert within the FAA on National Airspace System (NAS) systems, services and Technical Operations Control Center (TOCC) operations.

The SDS will be the focal point for strategic development of and administration of TOCC procedures, training and quality assurance processes.

The position focuses on Service Delivery Management (SDM), predictability of NAS services, and prioritization of NAS services with Air Traffic, commercial airlines and general aviation aircraft.

Applies experience and expert technical knowledge of NAS modernization, NAS systems and services as well as an expert knowledge of Technical Operations Control Center (TOCC) operations.

Applies expert technical knowledge to develop new concepts, systems, and innovative approaches, and to identify and resolve highly complex issues that often cross-organizational boundaries.

The work directly supports the objectives of the agency and the safe and continual operation of the NAS.

The SDS monitors service delivery and systems operations by means of automated remote monitoring and visually reported observations, and identifies indications of faults, degradation of service, or other abnormalities.

Integrates user services needs and prioritizes infrastructure operations and maintenance actions. Exercises control and direction of resources associated with delivery of NAS services.

Monitors and evaluates trend data on a service area and nationwide basis to develop workable solutions for sustaining the NAS.

Performs work providing leadership for highly complex and challenging technical activities.

Recognized as the principal expert for development of workable solutions for unanticipated situations adversely affecting operationally critical NAS systems/services.

This may be accomplished using innovative concepts and approaches for problems that have resisted earlier efforts at resolution.

Establishes and manages program goals and objectives; formulates project plans and presents them to upper management.

Serves as a senior project manager or team leader for large, challenging and complex work activities. Technical decisions are considered authoritative in his/her area of expertise.

Develops, interprets, recommends changes, and has broad discretion to ensure compliance with organizational objectives and policies.

Identifies, procures, distributes and tracks resources needed to accomplish large work activities.

Works with customers at high organization levels both inside and outside the FAA to resolve complex issues to ensure the integrity of NAS.

Represents the FAA as a senior technical authority for major agency activities, emerging technologies and customer concerns.

Coordinates with multiple air traffic entitles to shut down and restore facilities, systems, and services to prevent activities from disrupting air traffic operations.

Quickly resolves restoration problems with minimal impact to NAS.

Broad policies and objectives provide general guidance for addressing issues but almost always require the development of new and innovative approaches. Often recommends new policies.

Maintains the highest degree of technical knowledge on integrated systems within a broad area of expertise. Keeps abreast of changes in technology and the new systems coming on-line.

Provides recommendations to management for enhancement of systems and air traffic operations.