Senior Process Improvement Analyst

Full Job Description

Are you a visionary problem-solver with a passion for optimizing processes and driving efficiency? We are seeking a Senior Process Improvement Analyst to be the catalyst for change in our organization.

In this pivotal role, you will harness your analytical skills to identify opportunities for enhancement and implement innovative solutions that propel the County forward.

Imagine collaborating with cross-functional teams, leveraging data-driven insights to streamline operations, and fostering a culture of continuous improvement. You will play a crucial role in shaping our strategic initiatives, ensuring that we not only meet but exceed our operational goals.

As a key member of our team, you will dive deep into process mapping, root cause analysis, and performance metrics, transforming challenges into opportunities for growth.

Your expertise will guide us in adopting best practices and cutting-edge methodologies that enhance productivity and elevate our service delivery.

If you thrive in a fast-paced environment, have a keen eye for detail, and are ready to make a significant impact, we want to hear from you!

Embrace this exciting opportunity to drive change, inspire innovation, and shape the future of the County. Apply now and be a part of our journey towards excellence!

This position has an anticipated work schedule of Monday – Friday, 8:00 AM – 5:00 PM, subject to change.

Partners and consults with County agencies/departments, guiding the organization to higher levels of continuous improvement and data-driven decision-making through the implementation of Lean and Six Sigma principles and application of the Seven Quality Tools in transactional environments. In partnership with leadership, facilitates continuous improvement training, events, and development/deployment of metrics that assist in optimizing solutions to improve efficiency and increase return on investment. In partnership with leadership, provides ongoing support to specific agency partners. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Requirements

• Provides process improvement and analytics expertise to leaders and employees across County agencies and departments.
• Assists executive and senior leadership in planning and designing process improvement strategies, project selection, and prioritization workshops, integrated with agency strategic objectives while tailored to specific needs.
• Prepares training curriculum on process improvement; coaches and mentors Agency employees and executive leadership.
• Plans, coordinates, schedules, organizes, and facilitates various process improvements, including, but not limited to, training, workshops, rapid improvement events, and process mapping. Leads executive-level training; continuously improves curriculum and training offerings.
• Supports County agency and department leaders with strategic deployment design and planning.
• Champions process improvement training and facilitation for leaders and other County employees.
• Provides successful communication to County managers on training opportunities, process improvement tools, successful implementation strategies, and other events via written and verbal presentations.
• Creates business cases for proposed process improvements; may review budget and performance data to evaluate process improvement return on investment.
• Writes reports that summarize findings, describe data collection techniques, and recommend implementation options for leadership approval.
• Revises procedures, processes, and/or methods to increase effectiveness, test alternatives approaches, assist in the installation of approved improvements/modifications, provide instruction to operating personnel, and perform follow-up to ensure defined outcomes are achieved.
• Supports facilitation of analysis and improvement events.
• Supports tracking innovations and improvements that result from trainees and improvement events.
• Completes special projects as assigned.
• Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area.

Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Strong understanding of the Seven Quality Tools and their application in driving process improvement, process analyses, data trending, and root cause analyses.
• Project management understanding of project scopes, project schedules, budgets, and resource allocation for on-time, on-budget projects.
• Demonstrated skills taking initiative and driving innovation.
• Strong computing skills including Microsoft Office, Visio/Lucid Charts, and Project preferred.
• Excellent verbal and written communication and presentation skills; proficiency in interacting with both business and IT individuals at all levels including the executive level. Ability to write and produce clear and concise written reports with attention to grammar, spelling, and punctuation.
• Excellent facilitation and conflict management skills.
• Demonstrated ability to apply various continual improvement methodologies necessary to drive higher performance levels in transactional environments. Ability to create compelling business cases for proposed process improvements. 
• Ability to cultivate and foster a positive working relationship within teams, and with executives, managers, supervisors, employees, and other stakeholders to gain cooperation, support, and buy-in to continuous improvement. Ability to provide excellent customer service.
• Ability to work with many different personalities and individuals from many levels of an organization.
• Ability to build trust and strong working relationships with County agencies, team members, and organizations outside the County.
• Maintain regular and punctual attendance.

Required Education & Experience

• Bachelor's degree in business administration, engineering, public administration, finance, management, or a related field. 
• Two years of team experience with demonstrated results in moving that team toward measurable change.
• Two years of experience in facilitating continuous improvement activities such as orientation, education, and training based on the strategic objectives of the organization.
• Experience in performing data analysis with Excel, SPSS, Mini-Tab, Stata, R, or equivalent tool.
• Experience in managing budget and performance data.
• Experience in training others in process improvement, project management, behavior economics, or human-centered design.
• Experience in analyzing business processes, programs, and policies then creating recommendations for improvement.

Preferred Education & Experience

• Master's degree in business administration, engineering, public administration, finance, management, or a related field.
• Two years of professional level experience in process improvement, process mapping, project selection, or coaching project teams.

Licenses/Certificates

• Must possess and maintain a valid driver's license.
• Shingo and/or Six Sigma Certifications; other continual improvement methodologies may be substituted.
• Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Additional Information

Duties are performed primarily in an office and remote work environment dependent upon Department discretion and business needs; some travel may be required.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.