Program Assistant / Motor Carrier Processing Specialist III - 184979

Full Job Description

Responsibilities of the Motor Carrier Processing Specialist III

Processes MCS transactions for all programs (i.e.

IRP, IFTA, UCR, etc.), interstate and intrastate CMV's, including but not limited to title work, new IRP/IFTA accounts and e-forms, reinstatements, IFTA tax returns and amendments, HVUT tax, renewals, add, transfers, add, w/transfer, delete vehicles, and other non-routine transactions for customers.

Evaluates documents provided by the customer to determine if the appropriate and compliant documentation is being submitted.

Verifies carrier’s status utilizing FMCSA/PRISM and/or other state/federal system applications prior to issuing credentials. Ensures customer account is updated and accurate in MCS system (i.e.

suspended, closed, revoked, out of service, etc.).

Supports all office-related tasks associated with the daily processing of all MCS programs including call rotation for MCS Help Desk and special projects as required.

Reconciles inventory, completes end of day processes, prepares summary report of daily activities, and accounts for and balances revenue collected with transactions processed.

Retains accurate department records for state, federal and program reporting; ensures carrier's information is stored in the document management system so that supporting documentation is made available for peer review, audits, member jurisdictions, enforcement, administrative hearings, suspensions, cancellations, and data uploads.

Researches and provides customer records/reports for upper management.

Maintains professional growth and development to keep abreast of the programs administered through MCS, the MCS systems, and state/federal regulations and reporting.

Reports productivity stats daily and maintains output percentages set by the department. Performs other duties as required by their supervisor and the Chief of MCS.

Requirements

Minimum Requirements

• A high school diploma and relevant program experience. A bachelor’s degree may be substituted for the required program experience.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.


Additional Requirements

• Ability to learn and explain SCDMV policies/procedures and MCS program requirements to customers.
• Maintain up-to-date knowledge of the status of MCS program areas.
• Ability to communicate effectively, both orally and in writing.
• Intermediate skills in Microsoft Office products including Excel, PowerPoint, Word, Outlook, and with the internet for the purpose of research.
• Proficiency in using various forms of technology and system applications.
• Knowledge of SCDMV Phoenix and Celtic MCS systems a plus.
• Works independently with limited supervision after a period of training.
• Requires a high degree of self-motivation, integrity, initiative, and professionalism.
• Must ensure that the SCDMV policies and operational procedures are followed.
• Works in a general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Some overnight travel may be required.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer.

Qualifications

Agency Preferred

• A high school diploma and two (2) years relevant job experience or an equivalent combination of education, training, and related experience.

Additional Information

What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional comments
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.