Senior Network Engineer (TLT/SDA)

Full Job Description

We are pleased to announce a Senior Network Engineer opportunity with KCIT! This position is open to current internal KCIT employees as a Term Limited Temporary OR Special Duty opportunity.

King County Information Technology (KCIT) is seeking a Senior Network Engineer as part of its Tier 2 production support team for the services it provides. These services include Network Infrastructure and Technology Platforms. The Senior Network Engineer is a highly skilled and experienced IT professional responsible for the implementation, maintenance, and monitoring of the company's network infrastructure. The ideal candidate will have a deep understanding of networking concepts and technologies, as well as strong problem-solving and troubleshooting skills.

King County Department of Information Technology (KCIT) KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation. KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx

Requirements

• Lead the installation, configuration, and management of enterprise network systems, including Cisco/Meraki routers and switches, Cradlepoint routers, and related technologies used to segment IoT/SCADA devices from the enterprise network.
• Design, implement, and support Wide Area Network (WAN) solutions such as Metro Optical Ethernet (MOE), ISP circuits, LTE, and Satellite connectivity to ensure high availability and performance.
  
• Oversee advanced troubleshooting, operational, and administrative functions to maintain continuous operation of enterprise systems, applications, and networks. Leverage monitoring tools to proactively detect, escalate, and resolve issues while documenting anomalies per established protocols.
  
• Provide expert-level technical support for complex IT incidents and service requests. Lead incident response efforts, prioritize and triage alerts, and coordinate resolution to minimize business impact.
  
• Plan and manage upgrades, patches, and lifecycle maintenance for core operating systems and network infrastructure, ensuring alignment with industry best practices and organizational standards.
  
• Serve as the primary liaison with vendors, technical support teams, and internal stakeholders to resolve high-impact network and systems issues.
  
• Conduct infrastructure audits and capacity planning for electrical systems, HVAC, power, and rack space. Support physical security initiatives, including security audits and compliance reviews.
  
• Develop and maintain comprehensive technical documentation, including standard operating procedures, network diagrams, and configuration baselines.
• Lead change management activities, including risk assessment, communication, and validation testing, through the Change Advisory Board (CAB) process.
  
• Utilize the IT Service Center ticketing system to manage service requests and incidents. Ensure accurate documentation, escalation, and resolution tracking.
  
• Communicate complex technical concepts clearly and effectively to both technical and non-technical audiences.
  
• Champion adherence to county IT policies, standards, and governance frameworks. Promote alignment with organizational goals and service excellence.
  
• Demonstrate exceptional communication, interpersonal, and leadership skills, fostering collaboration across teams and departments.
  
• Apply advanced analytical, diagnostic, and problem-solving skills to resolve technical challenges and drive continuous improvement.
  
• Mentor and provide technical guidance to junior engineers and team members, fostering knowledge sharing and professional development.
  
• Deliver high-quality, customer-focused service and support in all interactions.
  
• Perform other duties as assigned.
  

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and experience.
• Minimum 5 years of experience in IT roles involving administration and maintenance of enterprise network systems, with a strong customer-focused approach.
• At least 5 years of hands-on experience in network engineering, including the implementation and support of enterprise WAN and LAN technologies. Experience with
• Mobile Access Routers utilizing Wi-Fi/LTE services is highly desirable.
• Minimum 1 year of experience interpreting architectural designs, electrical diagrams, technical specifications, and related documentation.
• Minimum 1 year of experience using modern engineering and network monitoring tools.
• Technical Knowledge:
• Strong understanding of networking concepts and technologies, including routing, switching, firewalls, and VPNs.
• Familiarity with Machine-to-Machine (M2M) and Enterprise Internet of Things (IoT) technologies.
• Proficient in on-premises network troubleshooting and root cause analysis.
• Ability to prioritize and manage customer-reported issues, recognizing critical incidents and proactively mitigating risks.
• Skilled in time management, handling multiple competing priorities efficiently and effectively.
• Strong written and verbal communication skills, with the ability to clearly articulate technical issues to diverse audiences and maintain accurate procedural documentation.
• Proven ability to build and maintain effective working relationships with colleagues, customers, and stakeholders.
• Demonstrated ability to work independently and collaboratively, with a strategic and tactical mindset.
• Self-starter with a strong sense of ownership and accountability for assignments through completion.
• Ability to perform under pressure and meet deadlines in a dynamic environment.
• Relevant network certifications such as Cradlepoint, Cisco (CCNA, CCNP, CCIE), or CISSP, or equivalent experience.

Desirable Qualifications

• ITIL Foundation Certification
• Agile Familiarity or Foundational Certification
• Microsoft Certification

Additional Information

Hybrid Work: KCIT works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the Chinook Building 401 5th Avenue Seattle, Washington.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Duration: This position is estimated for a 3 year duration.

Work Schedule: The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered.

This position is FLSA Exempt and is not eligible for overtime pay.Classification: IT Production Engineer-Senior - 7130800Forbes recently named King County as one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence.

Are you ready to make a difference?

Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our"True North", we are making King County a welcoming community where every person can thrive.

We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Are you ready to APPLY!?

The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County application and resume are required for consideration. Applications submitted without all material will not be considered.

Questions
If you have questions regarding this recruitment, please contact Shannon Hoeper, shoeper@kingcounty.gov or 206-263-6957.