Senior Manager, Community Investments Team (SPM I)

Full Job Description

The Department of Community and Human Services values diverse perspectives and life experiences.

The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

The Adult Services Division (ASD) of DCHS works in partnership with communities to develop, support, and provide human services programs focused on achieving results in housing stability, financial stability, healthy living, and social engagement for veterans, service members, and their families; older adults and their caregivers; and other resilient communities.

The division's work also includes efforts to strengthen connections within and improve access to the human services system.

ASD manages and provides equity-focused stewardship of revenue from the Veterans, Seniors, and Human Services Levy (VSHSL), the RCW 73.08 veterans relief fund and King County general fund-funded human services programs.

ASD also supports the King County VSHSL Advisory Board, the King County Veterans Advisory Board, and the King County Women's Advisory Board.

King County is an active partner in King County's Area Agency on Aging.

POSITION DESCRIPTION

The Community Investments and Performance Team within the Adult Services Division (ASD) provides leadership and oversight for all aspects of contract development, certification, management, and compliance.

This role directs the Division’s non-veteran contracted investments, including the management of Requests for Proposals (RFPs) and the administration of resulting contracts.

Each year, the Adult Services Division invests more than $65 million through over 500 agreements, ranging from community services contracts to Memorandums of Agreement, to simple or robust Letters of Agreement.

The Senior Manager holds authority for authorizing contracted services, overseeing solicitation development and management, approving waivers and Division Memoranda of Agreement (MOAs), and ensuring that all investments meet Division, Department, County, and State contracting requirements.

The position is also responsible for reviewing and developing contracts and related documents, monitoring certification status, and leading improvement processes from initial development through full implementation.

This leadership role includes direct supervision of five-unit managers and a team of up to 25 employees who carry out every phase of contract development and administration.

The team’s work advances five result areas (Housing Stability, Healthy Living, Financial Stability, Social Engagement, and Service System Access and Improvement) while prioritizing older adults and their caregivers, as well as resilient communities.

The Senior Manager also provides technical guidance to the Division’s veteran services teams.

Finally, the Senior Manager serves as a strategic advisor to the Chief of Community Investments and Provider Supports, offering critical recommendations to resolve issues affecting contract certification and shaping policy solutions that support emerging service areas and strengthen the Division’s overall contracting framework.

WHO MAY APPLY: This position is open to all qualified candidates who meet the minimum qualifications. Interviews for this selection process will take place on or around 2/2/2026.

APPLICATION PROCESSIf you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

WORK SCHEDULE/CONDITIONS: This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8 am - 5 pm. The current minimum in-office requirement is every Wednesday.

MISSION CRITICAL POSITION STATUS: This position has been designated Mission Critical.

Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather.

For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.

TELEWORKING REQUIREMENT: DCHS works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the Chinook Building at 401 Fifth Avenue, Seattle, WA 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

RECRUITER: Greg Mallory, grmallory@kingcounty.gov

Requirements

Leadership and Staff Development (25%)

The candidate will provide overall leadership and supervision for the Community Contracts and Compliance Team, including direction, training, mentoring, and coaching for five Team Leads and a staff of up to 25 employees.

The candidate will ensure staff training, conduct quality control reviews, oversee contract-related training for agency managers, and strengthen the team’s ability to deliver high-quality services through ongoing employee development.

Contract Development, Management, and Compliance (25%)

The candidate will oversee the end-to-end contract management process, ensuring all contracts meet Division, Department, County, and State requirements.

The candidate will manage timelines, review contract documents, approve waivers and MOAs, troubleshoot issues, and provide actionable solutions to stakeholders.

The candidate will also lead annual contractor risk assessments and monitoring plans.

Strategic Planning and Continuous Improvement (20%)

The candidate will plan, develop, and implement quality improvement projects to streamline contract and monitoring processes.

Candidate will use LEAN methods to identify problems, propose and implement solutions, and drive efficiencies across workflows.

Candidate will research and recommend new strategies, policies, and procedures to strengthen procurement practices, increase provider participation, especially from rural and unincorporated communities, and align investments with Division and County goals.

Collaboration and Stakeholder Engagement (15%)

Candidate will collaborate with internal and external stakeholders, including the Operations Senior Manager, Veterans Administrator, Policy and Community Engagement Team, and department-wide offices such as Contracting and Procurement, Fiscal, Performance Measurement and Evaluation, and Communications.

Candidate will conduct consultations, support business negotiations, participate in outreach events, and deliver presentations and workshops to providers, contractors, and community audiences.

Policy Development, Risk Management, and Compliance Support (10%)

The candidate will provide expert advice to the Division Director and other leaders on contracting regulations, cost factors, contract terminology, and emerging trends.

The candidate will develop interim policies, administrative guidance, and procedures to address gaps and ensure compliance.

The candidate will also analyze legislation, contribute to disaster response and continuity of operations planning, and serve as a subject matter expert in contract management.

Data Analysis, Reporting, and Performance Measurement (5%)

Candidate will collect and analyze data related to contract performance, develop monitoring reports, and present findings to Division leadership, providers, and other stakeholders.

The candidate will ensure data-informed decision-making supports program design, budget management, performance measurement, and capacity building efforts.

Qualifications

Note: A Master’s degree may substitute for one year of experience; additional relevant experience may substitute for up to two years of education (30 semester or 45 quarter units equals one year).

Desired Experience, Qualifications, Knowledge, Skills

Education:

Professional Experience

• Direct experience with County or State grant and contracting policies and procedures
• Demonstrated success in writing and monitoring results-oriented contracts, fund source reports, briefing papers, and presenting complex data and financial information
• Experience working with human services programs in grant and contract administration
• Experience implementing and adhering to laws, regulations, policies, and procedures affecting resilient communities, including communities of color, immigrant and refugee populations, veterans and their families, LGBTQ+ communities, and low-income residents

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal, we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native Americans and people of color, immigrants, refugees, women, LGBTQ+ individuals, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.