Senior IT Systems Specialist

Full Job Description

KCIT Operations and Infrastructure division is hiring a Senior IT Systems Specialist. The successful hire will lead efforts to design, standardize, modernize, and maintain all KCIT-supported conference and collaboration rooms for King County. The role serves as a senior technical authority for the net-new & lifecycle deployments of Audio Visual (A/V) and collaboration technologies, including system design, deployment, preventative maintenance, and ongoing optimization.

Responsibilities include leading and executing the full deployment of enterprise A/V solutions, providing advanced troubleshooting and operational support, and coordinating and directing work with King County departments, Facilities Management, and vendors. This position also administers management of firmware, software and associated programs directly linked to AV systems and AV systems management.

KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.

KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx

Requirements

• Serve as the technical owner for KCIT-supported conference and collaboration rooms, maintaining authoritative inventory records, room layouts, and system documentation.
• Establish and enforce standard room designs and supported hardware profiles, with emphasis on Microsoft Teams Rooms, conferencing peripherals, displays, and digital signage.
• Lead scheduled audits and lifecycle tracking to identify missing, damaged, or obsolete equipment and coordinate timely replacements.
• Provide technical guidance and oversight to staff on inventory processes, room documentation, and asset management best practices.
• Lead discovery, requirements gathering, and solution design for complex A/V and collaboration projects in partnership with KCIT, Facilities (FMD), and business stakeholders.
• Develop detailed scopes of work, system designs, and implementation plans aligned with enterprise standards and user needs.
• Estimate project costs, timelines, labor, and resource requirements, and contribute to prioritization and scheduling of installations.
• Establish and execute preventative maintenance programs to ensure system reliability, including firmware updates, equipment testing, calibration, and proactive replacement of failing components.
• Serve as a senior technical authority for troubleshooting complex audio, video, control, and network integration issues, including A/V over UTP and IP-based systems.
• Provide technical direction, mentorship, and quality assurance for KCIT staff, vendors, and Facilities during installations, maintenance activities, and incident response.

Qualifications

• Minimum 4 years of IT and/or Audio Visual (AV) experience, with progressively increasing responsibility.
• Desired minimum of 2 years of vendor management experience, including coordination with manufacturers, integrators, and service providers.
• Experience coordinating the analysis, purchasing, and installation of hardware, AV systems, and furniture in spaces designed for meetings, collaboration, and conferencing is a primary requirement.
• Familiarity with current and emerging presentation, conferencing, and collaboration technologies, including enterprise AV and video teleconferencing solutions, is required for success in this role.
• Ability to communicate effectively with clients, stakeholders and internal teams to understand needs, set expectationsand provide clear updates throughout project lifecycles
• Work within cross-functional teams to implement multiple workstreams to project completion.
• Must be able to safely perform physical tasks including loading, unloading, sorting, lifting, pushing, pulling, carrying, placing equipment and boxes of varying sizes and weights, as well as bending, twisting, kneeling, stooping, and crawling in a safe and efficient manner.
• Must be able to lift and carry up to 50 pounds.
• A valid Washington State Driver’s License, or out-of-state equivalent, is required.
• Successful completion of a criminal background check and fingerprinting is required.
• CJIS background check is required for the selected candidate.

Desired Qualifications

• Two or more years of experience with Microsoft Teams Rooms (MTR) deployment and operations
• Avixa CTS, CTS-I, CTS-D Certification
• Understanding of Entra ID, Azure AD, Intune
• Experience with AV/IT controls systems such as Q-SYS or Extron

Additional Information

Hybrid Work

The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support when working remotely.

Classification

IT Systems Specialist - Senior - 735702

Union

This position is represented by PTE L17-Information Technology

Work Schedule

The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay.

**This position participates in an After-Hours Support Rotation

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce.

To reach this goal we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Are you ready to APPLY!?

The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies.

A completed King County Application detailing your experience and qualifications is required. Applications submitted without all material will not be considered.

Questions

If you have questions regarding this recruitment, please contact Ira Becton, irbecton@kingcounty.gov or 206-492-6919.