DCHS Agiloft Functional Analyst II

Full Job Description

The Department of Community and Human Services values diverse perspectives and life experiences.

The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, self-reliant and connected to community.

In addition to directly serving clients, we also contract a substantial portion of our nearly $1.7B annual budget to local community-based organizations who provide innovative and culturally responsive services to King County residents. Thus, the cornerstone of our department's work is procuring, contracting for, and monitoring the outcomes of these services. In 2023, DCHS developed and implemented Agiloft, an end-to-end contract life cycle management tool, to consolidate and modernize our legacy contract management systems and provide a portal for contracted providers. Over the past three years, we have stabilized the system's contract management module, fully implementing its invoicing and procurement functionality. Additional workflow development and enhancements are expected in the years to come.

DCHS is seeking two Career Service Functional Analyst II professionals who bring strong analytical skills, a commitment to learning, and a passion for supporting technology systems and their users.

These roles will join a skilled team to provide end-user support and training, develop and maintain technical documentation, monitor and troubleshoot system performance, and document business processes and requirements.

The incumbents will also design and deliver clear, effective training materials and sessions, and contribute to the development and implementation of quality assurance protocols and practices.

Requirements

To be considered minimally qualified applicant must demonstrate a background that provides the knowledge, skills and ability to:

Serve as the business' expert in the configured Agiloft system.

Continually strive for the system to meet the business' evolving needs--maintain data tables, configure new workflows and functionality, stay abreast of product changes, etc.

Facilitate complex system changes; identify, analyze, and prioritize system change requests; assess potential system-wide impacts of proposed module configuration changes.

Identify, analyze, and prioritize system change requests; assess potential system-wide impacts of proposed module configuration changes.

Develop and implement routine system quality assurance reports and improvement approaches. Conduct testing and quality assurance in test environments. Generate and analyze reports using tools such as SQL, Power BI, Tableau, or Oracle.

Develop and maintain training materials and training events for multiple end-user groups; provide ongoing technical assistance and develop systemic approaches to building users' skill and ability to self-resolve technical questions.

Work with internal teams and stakeholders to gather requirements for system enhancements. Translate business needs into functional specifications. Ensure the system is well documented and develop plans for sustainability.

Assist with creating and managing user accounts. Troubleshoot, track, resolve and document system problems and issues. Act as technical expert in solving referred issues from less experienced staff.

Respond to Agiloft-related inquiries from staff and external providers. Offer guidance on workflows, compliance processes, and system navigation.

Assist in managing backlog items, tracking issues, and prioritizing enhancements. Ensure timely resolution of requests and system improvements.
Collaborate with other Functional Analysts, vendor, and KCIT staff to maintain system stability and functionality.

Perform other related duties as assigned.

Qualifications

• Experience learning, documenting and continually improving business workflows and processes.
• Knowledge, understanding, and technical skills in system analysis; relational databases, automated systems data modules, table relationships, and views.
• Demonstrated experience developing training materials and providing training and technical assistance to non-technical staff.
• Strong problem solving and interpersonal skills, including the ability to establish and maintain good working relationships with diverse teams and stakeholders.
• Experience with training delivery or support.
• Demonstrated ability to work with stakeholders and gather requirements.
• Familiarity with backlog management and issue tracking.
• Proficiency with common desktop workflow tools, including but not 365: Word, SharePoint, Teams, Excel, PowerPoint, and Visio.
• Project management skills and experience-ability to breakdown complex projects into smaller tasks, develop realistic timelines, and track and manage progress.

DESIRED EXPERIENCE, KNOWLEDGE AND SKILLS

• Knowledge of Agiloft or Contract Lifecycle Management (CLM) systems
• Knowledge of public-sector procurement and contracting processes
• Experience with training delivery or support
• Experience with system QA and data reporting tools (SQL, Power BI, Oracle)

ADDITIONAL POSITION INFORMATION:

WHO MAY APPLY:

This position is open to all qualified candidates that meet the minimum qualifications. Interviews for this selection process will take place on or around February 27, 2026.

Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions.

Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire.

Applications and/or supplemental questionnaires that state, “see my resume” are considered incomplete and will not be considered to be competitive.

If you have any questions, please contact Robert James, Robert.James@kingcounty.gov.

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?Come join the teamdedicated to serving one of the nation's best places to live, work and play.Guided by our"True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.